I HAD A TATA DOCOMO DONGLE NO ********55 ACC No-********0.
DUE TO POOR SERVICE AND AFTER RAISING LOTS OF COMPLAIN I FINALLY DECIDED TO SURRENDER THE NUMBER.
SO I WENT TO TATA DOCOMO OUTLET ON 28-12-2011 AND PAID THE AMOUNT.
THE AMOUNT WAS CONFIRMED BY THE SHOPKEEPER AFTER CALLING TO DOCOMO OFFICE AND HE GAVE A MANUAL RECIEPT STATING ON TOP" FULL AND FINAL PAYMENT" , HE ALSO ASKED ME TO WRITE A LETTER TO STOP THE SERVICE WHICH I DID.
AFTER 2 MONTHS I GOT A EMAIL FROM TATA TELESERVICES SAYING I HAVE A OUTSTANDING AMOUNT OF Rs 600 AND FAILURE TO PAY THE SAME WILL LEAD TO DISCONNECTION OF THE NUMBER.
AS I ALREADY HAD GOT MY NUMBER DISCONNECTED SO I IGNORED THE MAIL.
NOW AFTER A YEAR I GOT A LEGAL NOTICE FROM GWALIOR SAYING IF I DON'T PAY AMOUNT OF Rs 2366/- A CASE WILL BE LODGED AGAINST ME UNDER VARIOUS SECTIONS OF INDIAN PENAL CODE.
THE RECIEPT WHICH I HAD WAS ALMOSTA YEAR OLD AND SO I DISPOSED IT AFTER 6-7 MONTHS.
NOW I HAVE NO WAY TO PROVE I HAD PAID MY AMOUNT AND CUSTOMER CARE REPRESENTATIVES AT OFFICE AND OUTLET ARE ALSO NOT HELPING.
APART FROM ALL THESE I WOULD REALLY LIKE TO KNOW , HOW A POSTPAID SERVICE GET DISCONNECTED WITHOUT PAYING ALL OUTSTANDING AMOUNTS( CONDITION PAYMENT HAS BEEN MADE WHILE APPLYING TO DISCONNECT).
I ALSO USE POSTPAID SERVICES OF OTHER TELECOM PROVIDORS AND THEY ONLY DISCONNECT THE SERVICE ONCE FULL PAYMENT IS MADE.
PLEASE HELP ME AND SUGGEST WHAT SHOULD I DO.
KUNAL PRASAD
Dear Customer,
We tried to speak to you personally on your number to understand your concern regarding cancellation. However, we were unable to contact you since the call was not answered.
We would like to inform you that there is no cancellation request registered in the account. However, we request you to kindly revert us at listen@tatadocomo.com with the acknowledgement of the cancellation registered for better assistance.
Thanks & Regards,
Customer Service,
TATA DOCOMO.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Today, I received a legal notice on email from some lawyer on behalf on Tata docomo asking to pay my dues (which I’m not liable for).
I raised the request (# 5773101) of disconnection of the service way before my billing cycle date. I also received the confirmation call (which I think is Docomo's process to close the connection) from Tata Docomo for confirming the closure of connection.
The bill generated after this request was duly paid by me (Invoice number 2150199225, amount Rs 660). This bill was generated in July.
After noticing that the services were not stopped, I did sent an email to listen@tatadocomo.com on 24th June 2017 suggesting that as I have already raised a closure request, I will not be liable for any billed amount. In turn they raised another request (# M30391026) for closure.
Not sure why they raised this request as I already had one request raised.. Nevertheless, their customer care people don't even care to read what is written in email and sends a standard reply.
I still tried to make them understand that my initial email is the notification to you guys that "I have already raised a request so I will not be liable for any payment". Not to my surprise, this time also they sent a standard response.
I also responded to the payment reminder email from Manmitraj Mahajan (email id : Manmitraj.Mahajan@tatatel.co.in), Manager CLCM (P&G) on 2nd Aug 2017, for which I haven’t received any response yet.
Last but not the least, I also spoke to various customer care executives over the phone who always failed to suggest why this second bill was generated even after raising my disconnection request.
I’m not liable to pay this amount as I raised the request for disconnection and paid the bill generated after that.
I can’t stop Tata Docomo from keep generating the bills despite the fact that disconnection request was raised.
Sheer harassment...
Regards
Rahul