Refund not received even after 120 days-Tata DOCOMO- iComplaints.in

Tata DOCOMO - Refund not received even after 120 days

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Complaint by: Remesh CT on November 22, 2010, 10:23 am in Telecommunications

Dear Sir / Madam,

I have requested to close down my below mentioned connection and got confirmation that this has been closed and my refund will receive with in 60 days, even after 120 days I have not received any refund and when ever I sent any e-mail I am not getting any response. I have remitted RS3000/- towards deposit for getting international roaming which need to be refunded to me since I have paid all the out standing bills with out fail.

When ever I tried calling the customer care the line is getting disconnected after 3 minutes and are unable to get in touch with any person from Docomo. I am really disappointed with the service that they provided till date. Could you please help here to get it resolved and my refund to be initiated at the earliest?

Please make some action against them for non responsive since they are doing public service!

Relation ship number - ********0

Docomo Mobile Number - ********56

Regards,

Ramesh
********70

Complainant's Goal: Need to get my refund at the earliest

Complainant's Target: Tata DOCOMO

Complaint Location: India › Tamil Nadu › Chennai

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Recent Comments

6.

Sat, 27 Nov 2010 Message By Complainant Remesh CT

Dear Customer Care,

I have received the cheque for RS 3000/- which was my deposit towards international roaming. Cheque issued on 23.11.2010. Please close this issue and ensure to type your comments with checking all the records. One side you are saying there is no refund other person who spoke to me is apologizing for the delay.
Regards,
Ramesh

5.

Fri, 26 Nov 2010 Tata DOCOMO

Dear Ramesh,

As per our records there is no deposit in your account. Hence, kindly revert with the confirmation.

Thanks and Regards
Customer Care
Tata DOCOMO.

4.

Thu, 25 Nov 2010 Message By Complainant Remesh CT

I got a call from Mr.Kaushik saying my refund cheque is ready and will be sending by today.

Many thanks for the help and service from the I complaint team!

Regards,
Remesh CT

3.

Wed, 24 Nov 2010 Tata DOCOMO

Dear Ramesh,

As per our records there is no deposit in your account. Hence, kindly revert with the confirmation.

Thanks and Regards
Customer Care
Tata DOCOMO.

2.

Wed, 24 Nov 2010 Tata DOCOMO

Dear Ramesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

1.

Mon, 22 Nov 2010 Message from iComplaints.in Helpdesk

An email communication has been sent to Tata DOCOMO on November 22, 2010, 10:23 am

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