Matrix Cellular International Services Pvt. Ltd. - Major issue of Network wich was resolved instantly
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Complaint by: Devraj Puri on November 24, 2017, 10:10 pm in Telecommunications

I was in Rennes, France and was experiencing issues with the network. I had bought a matrix sim card so all I had to do was to email them stating the bad network issue and gave them my friends number as an alternate to call me. I was contacted within 2 hours of the email. Despite the odd hours back in France, they politely took me through the settings and also informed me that the issue was a network issue which would only resume once the day breaks!  I was happy enough to hear the exact issue than beating about the bush. The phone did start working after a few hours. Thanks team!

Complainant's Goal: Informing about my experience
Complaint Location: India

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Mon, 27 Nov 2017 - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Dear Devraj,

Thank you for the feedback, we are glad to know our team could address your issue up to your satisfaction. We look forward to having an opportunity to serve you again in the future.

Regards,
Team Matrix