I am a vodafone prepaid lifetime subscriber more than two years.. For the last seven - eight months I noticed that after receiving incoming calls suddenly vodafone live was activated automatically and caller tune has been started to download into my mobile system, Then instantly I try to press back and after that noticed that vodafone deduct Rs. 50/- from my account and the balace shown is negative. Sometime they deduct Rs.10/- , sometime Rs. 30/- and the system continues. In the process more than Rs. 100/- has been deducted from my account .
When I try to contact the customer service executive after many attempt they toldme I aceetped the song before the download. I do not need any unnecessary song to be hear, my set is only for receiving & ougoing calls only no such caller tune/ ring tune. Pls go through my account amd immediately compensate the duction from your side.If I do not get any solution , I , also left no stone unturned to get the refund against vodafone.
Regards,
PUSPA DEY
********96
Hi!
Thanks for writing in to us with your concern. We would like to inform you that CallerTunes was activated through OBD, and the service has now been deactivated. As a gesture of goodwill, we have credited Rs.30 to your account. If you need any assistance in future, please email us at vodafonecare.kol@vodafone.com. We're happy to help!
Regards,
Vodafone Customer Care, Kolkata.
Hi Puspa,
Thanks for writing in to us with your concern. We would like to inform you that CallerTunes was activated through OBD, and the service has now been deactivated. As a gesture of goodwill, we have credited Rs.30 to your account. If you need any assistance in future, please email us at vodafonecare.kol@vodafone.com. We're happy to help!
Regards,
Vodafone Customer Care, Kolkata.
An email communication has been sent to Vodafone Kolkata on February 22, 2011, 11:00 am
Dear
sir/mam my no********87.
I have found from last this 3
months ,auto
activated sport service alert ,how it possiblle?pls tell me details