Hello Croma,

I am writing this in complete dissatisfaction due to poor handling of Croma services. First complaint lodged on 9th July and today we are sitting on Aug 4, 2015 – but the complaint is still not resolved. They make false promises and take you for granted. Croma technicians are no good since they cannot troubleshoot a small problem. Croma had to finally call a trained technician from Whirlpool and that guy was immediately able identify the problem. The fan and the core board were faulty. I was promised by Croma that these parts will be installed on Monday 3rd but as I said they make false promises.

I am constantly in touch with Mr. Mohan (********47) who is in-charge at Croma for calls/repairs. Mr. Moha does not believe in picking up the phone. You call him anytime of the day and he make sure to miss the call. Similarly his staff member Shilpa (********02) also does not pick up phones because these guys have no solution to my problems. Its been a month and Croma is taking things lightly and I am suffering in this summer season without a fridge.

I MADE MY BIGGEST MISTAKE OF TAKING EXTENDED WARRANTY FROM CROMA VERY BAD DECISION. I SHOULD HAVE OPTED FOR WHIRLPOOL EXTENDED WARRANTY.


Below list will keep on growing since Croma is doing a bad service. “Jack of all master of None”. Please don’t send me that standard reply after removing the people in the CC list.


complaint/Service order Invoice number Product name Product brand Date of purchase Channel Status of complain
SR25011500019 SLF02A04********71 Whirlpool RefFF480L IC495ACGB4 WHIRLPOOL 02.03.2013 Store Completed
SR2********32 SLF02A04********71 Whirlpool RefFF480L IC495ACGB4 WHIRLPOOL 02.03.2013 Store Completed
SR0********11 SLF02A04********71 Whirlpool RefFF480L IC495ACGB4 WHIRLPOOL 02.03.2013 Store Completed
SR250******** SLF02A04********71 Whirlpool RefFF480L IC495ACGB4 WHIRLPOOL 02.03.2013 Store Work in Progress

Nirmal Verma