This is to inform you that, I had bought Sony Ion LT28h from Croma Kandivali on 24th April, 2013. They had last piece of model as display piece and as I have to travel next day & I trust Croma as it’s a retail chain of Tata group, I bought that piece as I was given assurance that it’s same as new piece.

During last six months I was facing minor problems but avoided as normal Android problems but from last 15 days I am facing problems during calls as my all caller are unable to listen my voice clearly & due to that I am forced to use Earphone for every single calls. The problem was brought under notice to Sony Service Center – S G Infotech, Borivali on 3rd October, 2013 & after sitting for 3 hrs. it was told to me that it was mic problem but they cannot undertake the service as they have recd the same phone for service in the month of August, 2012. I had spoken to Mr. Sudhakar [Manager of S. G. Infotech] who was very kind & helpful informed me that as service of same phone was undertaken earlier & your purchase bill date is not accepting in system better speak to Croma guys for servicing & for reasoning of re-selling the same phone in month of April, 2013. Details of default recorded for same phone in August, 2012 as per S. G. Infotech records is:

Token No. : 13012401081
Date : 24th August, 2013
IMEI No. : 35344********30
Defect & Repaired : Loud Speaker

I visited Croma Kandivali on 4th October, 2013 & met Mr. Surendra Choudhary and after testing my phone, he was the single person who was able to hear my sound clearly during phone call. I was told that as it was a display piece it might have gone to service center for unlocking but he was not ready to provide any proof for the same that whether phone was in service center only due to unlocking or for any technical defaults. I was also told that any repaired display piece need not required to disclose before sale to customer.

This is the biggest fraud from ethical Tata Group Company to whom I trusted the most but was delighted with second hand mobile at a price of new handset. Today I am still using the faulty phone & need to use earphone for any voice calls but no one is ready to rectify the problem.

I am not complaining against any individual but it’s against Croma store who sale repaired handset as display new piece and for their wrong process why I should penalized so I want my entire money back with interest & letter of Apology from Croma store for cheating me.