Croma Retail - I am not satisfied with your service
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Complaint by: Abhishek Dwivedi on September 28, 2013, 1:42 pm in Retail Stores

I had purchased a Samsung LED TV from Croma Retail in Oberoi Mall, Goregaon on 1st of September, till date there has been no delivery. Everytime I call their customer care they give me 1 week later date of delivery which is repeatedly crossed. They seem to have run out of stock and are trying to cheat people. One month of my money and over it the inconvenience caused by not having a television at my home is too much. The Invoice Number is SLF02A041010110880..

Complainant's Goal: I want TV to be delivered along with compensation for inconvenience caus
Complainant's Target: Croma Retail
Complaint Location: India › Maharashtra › Mumbai
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2.
Sat, 05 Oct 2013 - Business Reply from - cromaretail (Croma Retail)

Dear Abhishek,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on 1800-258-3636 or e-mail us at customersupport@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

1.
Sat, 28 Sep 2013 - Business Reply from - Croma Social Care (Croma Retail)

Dear Abhishek,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our concerned team will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma