i brought LG led tv from jpnagar Croma. after bargain i got for 70+ k and i though it was good deal. tv was delivered next day and installed 2 days after purchase. i told the sales guy to send new piece and don’t send the display piece. he told ok and said tata owns croma and never does all those thing.

once the TV is installed i was skeptical about the piece as it doesn’t look like new piece. i went though lot of googling to know about display piece and came to know we can check packing , scratches on tv, thermocol to know whether its new piece or display piece. retailers cant pack the way manufacturers pack.
i saw the packing was not good, there were plasters all over place. thermocol inside the packing was broken and it is sticked with plaster. i understood its used piece.

when i went to croma to complaint abt this after 7 days , the manger over there not ready to check the piece or refund or replace. he said the sticking might have done by LG not croma (his argument croma being tata which is the most trusted brand in india .. he must be kidding) and its already 7 days and my argument was how come lg sticks the broken thermocol. if it is broken they would have replaced it. i heard croma manager saying it might have broken in transit. damm so croma people check before delivery whether thermocol is broken in transit and if it they will stick the broken parts with tape .. so nice of croma and only fool can believe those statements. the usage hours on tv are 120+ hours in 7 days ( so i should be using tv 17+ hours every day)

i am planning to go to consumer court and raise complaint with LG as well .. i am sure i will not get refund or replacement but just wanted to give a try.

LG people if you are listening help me ...

i brought the product on April 09, got delivered on April 10 and installed on April 11. went to croma retail showroom to file complaint today April 19