this is very unfortunate that i have purchased M&M car due to Indian company from Shiva Auto, Patperganj, Delhi and i want to invest my money only with Indian car company, i have earlier Tata car but i prefer Mahindra, now the points of interesting is this, that my car got rusting with in two month of purchase time in co driver side in the bottom of door due to defective paddle lamp, when i point it out during my first service job card with adviser at Shiva Auto Service centre, Shahibabad, Mr.Vikram Mohan, he noted down, and tell us that He will make the treatment from their body shop, but at the time of delivery when i checked up the rusting point, it is in original position even my car get back after two days back, when i asked the delivery boy he simply reply i don't know talk to adviser when called up his cell number is switch off, any way i send back the car workshop to get it repair and refused to take delivery, when i called next day to check what is the status of repair of my car, adviser replied me very politely, "sir, i request you please take delivery and get the car to our body shop at our other service centre of their own branch that is shiva auto ghaziabad, where you will get your car ready within 1 and half hour, i have taken all approval and you will be free within two hour" so being a human nature i accept his request and take the delivery of my car on next day, at 4 pm when i came to ready go to ghaziabad with the delivery driver he told me that kindly inform my service adviser then only if he will say i will came with you, i said ok, i called up adviser, he simply reply sir if you will go to body shop today it will be close with in next two hour. so please don't go today you may go tomorrow onward at any day just inform me. i went to workshop next day i found adviser Mr. Vikram Mohan was on leave, and i have been attended at the door of work shop by Mr. Vikky, he told very funny thing that your complaint will be attended only by the service adviser Mr. Vikram, and he is on leave so you please come tomorrow in the mean time i have spoken to Mr Vikram on his cell he also confirmed me but he said you may go to body shop where Mr. Sunil Rathor will attend you and will rectify the same, when i reached after 30 minnut drive i called up Mr. Rathor he came to me and said this will rectify on your payment, i was shocked and i called back to Mr. vikram, he told sir you came back i will rectify your vehicle.
i told him that Mr. vikram i will going out of station in Saturday night, before that i want to get my car ready he just reply, ok no issue i will do. on Friday i called up so many time till 12 noon but cell of Mr. vikram was going switch off, when i called up CRM he confirmed me that Mr. vikram is in workshop so you please come he will rectify the issue i have came at workshop on 12.30pm but till 1.30pm no body has attended me, since it is already confirmed me yesterday that only Mr. vikram will attend me, so i have no choice other than waiting for him, after a wait of 1.5hr final i meet with Mr. vikram i told him there are one more issue that turning light of driver side is not working and paddle lamp also to be replace he said ok it will do, i request him my half day has wasted so please get me drop to my office and get car ready and drop the same in evening hours, this i have also confirmed to delivery driver.
But till 6.30pm i have not got my car when i called up he reply part is not available and the car will get delivered only on next day, i tell him sir i don't have any conveyance to go back to my home he said ok come at workshop and get car back without repair i was shocked once again.
My question is, 'if Mahindra and Mahindra have this type of the Policy of handling the customer after sales, if this is the right policy than sorry to say i have done mistake and also decided that in future i will not purchase any mahindra vehicle in my family and till life. and also not refer to any of my friend circle of customer to purchase the same brand.