SpiceJet - Spicejet-worst ground crew & staff at Chennai airport
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Complaint by: Priyanka on April 21, 2014, 12:35 pm in Airlines

We had confirmed booking in Flight #SG3301 on 21st April 2014 at 6:15. We were travelling from Colombo to Bangalore via Chennai-21st April 2014and we had confirmed booking in connecting Flight #SG3301 on 21st April 2014 at 6:15 at Chennai airport. We reached counter at 5:30 a.m (45 min before departure) but the Spicejet employee did not allowed us to board the flight saying counter close. This was the first trouble he created while having sufficient time he did not allowed us to proceed for boarding. Latter we agreed on going with next flight at 7:30a.m. Again the same person has created second problem for check-in bag. He didn't took our small bag to the 7:30a.m flight & forcing us to leave the bag & board the flight. Again he was having sufficient time to load the baggage but he did not helped & told us it will come in next flight scheduled at 10:20a.m arrival at Bangalore. At last moment we left the bag after clearing the security. After all this we landing at Bangalore & waited for 10:20a.m flight but the baggage didn't arrived. We are still waiting in bangalore airport with the hope to get bag in next flight but still there is no confirmation from any of the Spicejet employee. Please take appropriate action against the employee at Chennai airport-2 supervisors on duty in morning shift around 5:30 a.m on 21st April 2014, as they are not doing their duty & also saying that its not their responsibility.
These were small things but made my complete journey like hell from Mid night to mid day.
They are not clear & do not even suggest the ways to solve situations.
At airport they all blame to security & then 3 hours are also not enough for these people to get them checked-in.
I was having 1 hour in between connecting flight but Chennai domestic & international airport takes half an hour walking.

Please solve these issues.

Complainant's Goal: To receive the baggage
Complainant's Target: SpiceJet
Complaint Location: IndiaTamil NaduChennai

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