SpiceJet - I am not satisfied with Spicejet air response on cancellation of air ticket
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Complaint by: Ravi on February 6, 2012, 2:12 am in Airlines

I had booked air ticket with spicejet air to travel from Varanasi to Bangalore on 12 Mar 12. Now I wanted to cancel the same, which I requested them by email. On the ticket Terms and Conditions it is clearly mentioned that if it is special fare, Rs 750 will be deducted and rest will be refunded back.

Now When I asked them to cancel the tickets, they say that since it is a special fare ticket, they will not be cancelling it. Also after I will be declared as 'No Show' on 12 Mar 12, then I can claim for the refund of taxes.

This clearly shows that they do not want me to cancel the ticket but declare me as absent and then eat up all the money, which seems to be a FRAUD.

I would like to bring this to the notice of all. Mt ticket reference is PNR No : X95HCB.

I am enclosing the mail conversation below for reference:-

"Reference: CR/153001/2012.
>
> Dear Sir,
>
> PNR No : X95HCB
>
> This is with reference to trailing mail.
>
>
> We would like to inform you that as already conveyed to you in our previous
> correspondence that booking has been made underscheme of Defense Personnel
> and as per the terms and conditions bookings is Non-changeable and
> Non-cancellable.
>
> Hence we would not be in a position to process your request.
> In case you need further clarification/assistance, please feel free to get
> in touch with us.
>
> SpiceJet introduces daily flights to Surat from Delhi, Mumbai and Mangalore
> starting 1st February.Book your tickets now, call 9871803333/18001803333 or
> log on to www.spicejet.com .
>
> Thanks & Regards,
> Nupur Chandok,
> Customer Relations,
> Spicejet Limited.
>
> Toll Free : 1800-180-3333
> Mobile : 0987-180-3333
> Fax No. : 0124-3913853
> Website : http://www.spicejet.com

Complainant's Goal: Cancellation of the ticket and refund of money
Complainant's Target: SpiceJet
Complaint Location: IndiaDelhiSouth Delhi

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1.
Mon, 06 Feb 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to SpiceJet on February 6, 2012, 2:12 am