I have purchased 2 O'General Inverter AC 1 Ton from Reliance Digital on 17th Apr 2016 and promised for 20th Apr to get the installation. We have finished all the formalities and communicate to me that Installation and Stabilizer need to be purchased separately. We agreed and paid extra of 3K for only installation and Stabilizer will be owned by me and we made down payment of 29K and 3K for installation. Due to product cost discount they were unable to raise the bill on same day they promised that they will raise the bill on next day i.e., 19th Apr (Monday). Again I visited the store on Monday @ 4.30PM for demanding the bill they said still they are not able to raise the bill and around 6:30 PM they called me and said they have raised the bill for 1 AC with Installation and Stabilizer and asked me to Pay another 1500 for the Stabilizer and after talking with representative they said to Pay 2000 and they will arrange for 2 Stabilizer before installation of AC on Wednesday @ 2:30 PM representative called me asking for another 1000 for Stabilizer which they were unable to do the discount for the stabilizer which I paid them complete amount for 42K*2 = 84K for AC and 3K for Installation and 3K for Stabilizer.
AC installation person came to my place around 6:30 PM for installation and told me I need to buy Copper wire and wiring for installing the AC which was not communicated to be while purchase the product and 750 per meter for Copper wire and demanded for 5 Meter again I visited Reliance Store with tech person and they told me to Pay 2250 for Copper wire and 550 for wiring.
After that they started with 1 AC installation which went till 10:00 PM and for another AC outlet unit was in damage condition and we asked for change of the product. Which again they took around 3 working day to change the product and still Installation is pending which I'm requesting from past 3 days and no person is responding for that. We have a worst experience in this purchase which I never ever had any such experience. I don't recommend reliance for any buyers.