I HAVE A WHIRLPOOL DOUBLE DOOR REFRIGERATOR PURCHASED ON 19/05/2010. I MADE A COMPLAINT ON 14/08/2013 ON WHIRLPOOL CUSTOMER CARE. I ALSO MADE TWO OR THREE COMPLAINTS BEFORE THIS. MY REFRIGERATOR HAVE SOME TECHNICAL PROBLEM. MORE THAN ONE MONTH HAS PASSED BUT NO ENGINEER VISIT INSPITE TWO OR THREE COMPLAINTS .
WHEN I CALL TO CUSTOMER CARE CENTER I FOUND MY COMLAINT HAS BEEN CANCEL WITHOUT TOOK ANY ACTION AND MY FEEDBACK.I THINK WHIRLPOOL DOES'NT HAVE ENGINEER FOR SATISFICATION OF CUSTOMER.THERE IS NO MANAGEMENT AND RULES . WHEN I ASK HOW DID MY COMPLAINT CANCELED THEN THEY TOLD ME ANY PERSON (WHOSE NAME BHOLA ) CANCEL THE COMPLAINT HOWEVER NO ONE VISIT AT MY LOCATION.
MY COMPLAINTS NUMBERS ARE HR0********3 ,
HR 0********6
PRESENT HR0********7
I THINK WHIRPOOL IS THIRD CLASS COMPANY FOR PROVIDING SERVICE .IT HAS NO LEGS,HANDS AND EYES .
I HOPE NOW COMPANY TAKE ACTION TOWARD THIS SIDE.
GAURAV BANSAL
BANSALGAURAV.0001@GMAIL.COM
GAYALAL BOOT HOUSE
HODAL (PALWAL)
HARYANA
This is regarding complain no KL1013009658 , this complain was registered on 15th oct. Still no parts available for the machine, and customer service is so pathetic that no information was given to me. This is such a ridiculous service by Whirlpool team that a part is pending for 15days. Such big brand like Whirlpool have no parts for machine.
I THINK WHIRPOOL IS THIRD CLASS COMPANY FOR PROVIDING SERVICE .IT HAS NO LEGS,HANDS AND EYES .
I HOPE NOW COMPANY TAKE ACTION TOWARD THIS SIDE.
Dear Gaurav,
Thank you for sharing your complaint and we appreciate you reaching out to us here. We really regret the issue you have faced. We have escalated the issue with the concerned team and will be able to get back with a response in 2-3 working days.
Thank you
Whirlpool Brand Team
HELLO.
THIS IS VERY PATHETIC CONDITION OF YOURS SERVICES?
I AM NOT SATISFIED WITH YOUR JOB.
TILL DATE NOT SOLVE MY PROBLEM,
I WILL GO TO CONSUMER COURT AND WILL FILE CASE AGAINST YOUR COMPANY SERVICE when engineer come my home visit,he told me estimated 7000, r s only, compressor is under warrenty. you can change free of cost. my compreddor is not workeing.
WHEN I PURCHASED W/POOL REF MM 26 ELT,INO , THEY ARE NOT WORKING. . THIS IS A VERY SERIOUS MATTER AND I AM THINKING TO FILE CASE AGAINST YOUR COMPANY AS WELL AS ON WHIRLPOOL ...........
Address: Flate no 15 A Block , Giri raj apartment ,vivekanand marg,n.nk.puri,boring road,patna 800013
Model . No.: INA11001262
Date of Purchase:03/11/2011.
Selling Dealership: Aditya Vision , Baily Road PATNA (BIHAR)
REFRIGERATOR AT : Worke shop.