I had bought a Semi Automatic washing Machine of Whirlpool Model - SPIN 801 from the dealer "Ramesh Corporation - Ahmadabad" on dated 5/11/2010 with 2 years warranty (bill number- CG/4785).
After 6 months of its purchase, i m facing problem in Spin Tub continuously, In between Whirlpool has changed Spin Tub motor 2 times and motor Jumpers 3 times to solve the problem but still the
problem remains same. At last when I asked to replace the washing machine, they replied me to pay 1700/-rupees through DD for replacement, they also argued with me - i ve used this washing
machine 1.5 years so I have to pay above amount. For reference I m sending your the total complaint history.


Complaint Id Complain Type Complaint Date Days taken to solve the complaint

AH0********8 Spin Tub Problem 20/6/11 9
AH0********6 Spin Tub Problem 4/9/2011 3
AH1011017601 Spin Tub Problem 21/10/11 25
AH1211010793 Spin Tub Problem 17/12/11 39
AH0212001292 Spin Tub Problem 2/2/2011 8
AH0312000714 Spin Tub Problem 1/3/2012 still not solved

Total Days 84 + 60 = 114 days (Aprox - 5 months)

Above all details ive taken from Whirlpool customer care not make any changes from my side. You can see that I m facing problem continuously in Spin Tub from 20/6/11 and still. Even they had taken 25 days in my 3rd complain for not availability of Spare Parts ( it shows that company is not taking my matter seriously).Just after 2 months of repairing , I had registered my 4th complaint for same problem . In my 4th complaint they take away my washing machine to their service station and return it after 39 days .and just after 7 days ive registered my 5th complaint for same reason. At last ive registered my last complaint for Spin Tub Problem with making decision to replace this washing machine with new model which is still under process. after 23 days of my 6th complaint , the service head of Ahmadabad Mr. Jayanti Vania is telling me to pay 1700/-rupees through DD for replacement because i ve used this washing machine 1.5 years . Now please suggest what amount whirlpool should pay to me for my harassment. Is this my fault for giving 6 chances to solve the problem? You can easily analyze that I m not able to use this washing machine properly from last 1 year and wasted and still wasting more than 5 months in problem solving. Even ive wasted and still wasting my hard earned money for washing clothes due to my washing machine not working.
I want to replace my washing machine with new piece but not in the same model. Because ive faced so many problems in the model. I m ready to pay the difference amount only if my selected another semi automatic washing machine price higher than the existing model. I m not ready to pay Rs. 1700/- for replacement with same or equalant model.