Hi this is Vinit Kumar from Bangalore. In the date 29-10-2013, I placed one order which is WD 3 TB Network- My Book Live (Need External Power Supply) (Black) whose order number 21027682. More than two weeks passed but till I not receive my product. And on courier website they are daily updating Scheduled for Next Day Delivery from last 7 or 8 days. More than 15 times I called to infibean and inform this. Previously in the last 10 calls they said that, Sir will wait for tomorrow, you will surely get your product. Last Saturday when I angry about them they said that sir wait till Monday, if you not get the product then at that day I will cancel your order and that day (Monday), I will credit your money in your bank (credit card) account.Today (Monday 11-11-2013) at 7:00PM (Approx) when I call to infibeam and I said that cancel my product immediately , now I am not going to wait for a single day. Then they reply that Sir I will lodge your request but I will return your money only when the product will come to my Dataware house. When I said this is your and courier problem therefore refund my money. Then they said that, I will refund your money only when I get the product.I don't know where is the product. Courier person will return the product to infibeam or not. This is the problem of infibeam, courier and their backend people then why should I will tolerate. On already spent more than rupee 300 on phone calls. But their mood is not to refund my money. Here I am requesting to this website that take some action on infibeam if possible then its ok, otherwise tomorrow or day after tomorrow I will go to consumer form.
Name: Vinit Kumar, Order No.: 21027682, Date of purches: 29-10-2013, Issue: Infibeam not delivering the product not refunding the ammount.