My Window Air Conditioner of Hitachi Model No.RAA18CP6 stops cooling so I registered with the customer care No.1800-200-8585 on 17/05/2010 with the customer name RICHA JAIN and complaint No.0********107. An executive visited my home and told us that there is a problem in the cooling coil of the Air Conditioner and needs to be repaired. The workshop people coming from A-261, Phase-I, Industrial Area, Okhla, New Delhi-110020 having Phone No. 32458098 picked the Air Conditioner from our home for repair. On our follow up they informed us that there is an estimated expense of Rs.4500.00 for replacement of cooling coil and filing of gas again on which we agree to pay. On our continuous calls they delivered our Air Conditioner with Job Card No.HCS/Okhla/146 after putting on testing for 3 days only on 14/06/2010 ( almost after one month) with an assurance that every thing is perfectly all right and charged us Rs.4842.00 vide receipt No. DEL-1 1046 dated 14/06/10. After 3rd day the Air Conditioner again stops cooling on which we directly approached the workshop as it is in warranty. The same executive again visited and informed us that there is no gas in the Air Conditioner due to leakage and it will be re-filled by the work shop without charging any amount as the Air Conditioner is in warranty for gas or leakage for 6 months. On our request he checked the machine and the compressor and informed us that all are fine. On our complaint, the workshop again picked our Air Conditioner on 26/06/2010 with a promise to install the same on the very same day in the evening. When we didn’t receive our Air Conditioner back till 28/06/10, we again called to the work shop on which they informed us that there is an extra expense of around Rs.8500.00 as the compressor of the Air Conditioner got damaged. As our Air Conditioner is in the workshop, we don’t know the truth as to how our compressor got damaged when the Air Conditioner remain on testing for 3 days in the work shop before it was delivered to us and their own executive checked in front of us the compressor before it was again picked by the workshop. This is a total extraction of money from the customer by HITACHI HOME & LIFE SOLUTIONS which needs urgent attention from higher level executives of Hitachi to stop the bad practice of work shop of Hitachi. This type of malpractice of work shops of Hitachi giving bad name to the Hitachi and loosing faith among its customers
sir, I do agree the very poor performance of the reputed Hitachi Home and Life Solution. I have been suffering of the staff of the Hitachi workshop of chennai. Even after a month , my ac is not yet repaired. I lodged complaint verbally umpteen times to the Manager of the Hitachi. So far no action has been taken to repair my AC. Because of the staffs of the Hitachi (work shop) the good name and fame of the company is dwindling day by day. Hope the Hitachi will take necessary action to stand in the competetive field. Akbar
An email communication has been sent to Hitachi Home and Life Solutions on June 28, 2010, 2:47 pm
Have a Hitachi 1.2 ton split AC since 2011. Got a problem with compressor and filed a complaint with the retailer. Two technicians came with no tools and replaced the capacitor of the machine and no luck. No invoice was raised but they have got the cash for the capacitor and the service. Now there are recommending to change the compressor unit and they don't give us any reason as to why the problem exist. Even though Hitachi is a customer friendly company, the service providers are ruining the image of Hitachi leading to customer churn. I hope there will be a solution to this issue as I don't want to switch to other manufacturers.