Hitachi Home and Life Solutions - Poor response for service request (not done despite reminders)
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Complaint by: Nishant Gupta on March 28, 2011, 2:52 pm in Consumer Electronics

I have a Hitachi Quadricool 1.5 Ton window AC, purchased about 3 year ago.

This is my second bad experience with Hitachi. I might not ever buy and other Hitachi product ever now…

In January I was approached by the Hitachi Service center to purchase a AMC for approx Rs.1750/- which I did. I requested for a service & maintenance for my AC on 18th March 2011 service request number -11031800683, I was told that the request will be attended in next 24 to 48 hours and the Service Engg. will call me before reaching my house. Nothing happened….!!!

Since Wednesday 23rd March 2011 I have been following up with the service center (Mr. Kamaljeet) and the call centre for the service of my AC. I was again told that the same will be attended on Saturday 26th March 2011. On 26th March 2011 – again nobody turned up… no intimation…. Nothing…!!! Upon follow-up I was told that the same will be attended tomorrow – Sunday 27th March 2011 between 10 – 11 am. (by Mr. Kamal Jeet)… I was also informed that the previous service request ticket has been cancelled – WHY ???and a new ticket has to be generated. This is absolute crap……., however, a new ticket was generated no - 11032600996.


So on Sunday I again called up at 10.00 am and I was told by the service center (Mr. kamaljeet) that the Service Engg will be reaching my house in a while. Again I called up at 11.30 am and was informed that the engg’s bike has gone faulty and will reach asap. At 2.00 pm I called up again to hear that the engg. will reach in 1 hour. The whole day passed nobody came to service the AC. Further
The customer care person were also not at all supportive, they were of least help. I had spoken to Mr. Yash in customer care.

I cannot get the AC serviced on weekdays as we are a working couple. We are available only on Saturdays or Sundays.

Please redirect this mail to a person who has some authority and power at his disposal.
Please refrain from giving me lame excuses as I have heard enough already.

I hope this mail will ring some bells in Hitachi and the After sale service will improve.

Waiting for a quick and positive response.

Complainant's Goal: To get my air conditioned serviced.
Complainant's Target: Hitachi Home and Life Solutions
Complaint Location: IndiaHaryanaGurgaon
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Recent Comments
2.
Mon, 28 Mar 2011   Message By Complainant nishant gupta

I support this complaint.

1.
Mon, 28 Mar 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Hitachi Home and Life Solutions on March 28, 2011, 2:52 pm