Respected authority,
I have a Satellite M300-D431A,
I purchased it on date 22-06-09, the dealer told you will get 1 year international warranty on whole parts excluded any breakage. I use it every day, at least 6 hours every day at home locations, I have never had any issues related to static electricity like I have seen here, so I am not commenting on that in any way. Good luck there.
but before 10 days The first time I saw the power backup issue as well as restarting issue .after two or three days I made a call to Toshiba customer care on dated 24-5-10 regarding the technical issue of restarting , low battery backup & got a case id 05241095 along with a assurance your problem will be rectify very soon . on behalf of case id I went Toshiba service center on date 25-5-10 & meet demo engineer MR ASHOK . I briefly describe the whole problem whatever I faced in recently days . after the inspection of whole day ,demo engineer called me on my mobile no which is ********39 & told me now your laptop is fine condition but there are an issue with battery backup its providing max 45-50 min in a single charge . your battery has been ordered possible will be replaced 5-6 days, as I will receive your parts I will call you .
But today I again received a call to demo engineer mr manoj . he inform me we already tried for your battery parts but it will not be replaced ,after this conversation i again make a call to customer care . but they are not dealing well they speak very bitter like an typical Indian man. i am getting co-op very bad. they just simply reply you are getting sufficient backup from battery so, we cant replace your battery.even warranty period is remaining for near about one month.

Even I chose Toshiba product due to its best service but if these kind of circumstances would be happen how could I deal for next time with Toshiba . It\'s a bad experience for me .
Some necessary detail are given below:-

Date of purchase-22.6.09
Part no-PSMD8G-03K01F
S/N-39061958W

pls also find enclosed mail for battery ordered & other deatails.

pls do something . i am in need.
i am waiting for your response with action.
kind Regards
Ravinder Kumar
ping me- 0********39,01745-243936
mail to - ravinder22_kumar@hotmail.com



Dear Customer,

Thank you for contacting Toshiba support.

We have received your mail and query, we are working on your case, please share your cooperation.
Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id notebookcall@toshiba-india.com
Please do not change the subject line of this e-mail; instead click on “Reply” or “Reply All” to contact us in future regarding the same issue.

Thank you and regards.

Sanjeev Kumar
|TOSHIBA Support, India | Website: http://www.toshiba-india.com
|Toll-Free Number: 1800-11-8674 (BSNL, MTNL Landlines and Mobiles) | 1800-200-8674 (Reliance)

From: Ravinder [mailto:ravinder22_kumar@hotmail.com]
Sent: Wednesday, May 26, 2010 5:10 PM
To: notebookcall@toshiba-india.com
Cc: notebookcall@toshiba-india.com
Subject: FW: Toshiba Part Order Request / Ref. Id /TIPL:OL:052410-95



Respected authority,
I have a Satellite M300-D431A,
I purchased it on date 22-06-09, the dealer told you will get 1 year international warranty on whole parts excluded any breakage. I use it every day, at least 6 hours every day at home locations, I have never had any issues related to static electricity like I have seen here, so I am not commenting on that in any way. Good luck there.
but before five days The first time I saw the power backup issue as well as restarting issue .after two or three days I made a call to Toshiba customer care on dated 24-5-10 regarding the technical issue of restarting , low battery backup & got a case id 05241095 along with a assurance your problem will be rectify very soon . on behalf of case id I went Toshiba service centre on date 25-5-10 & meet demo engineer MR ASHOK . I briefly describe the whole problem whatever I faced in recently days . after the inspection of whole day ,demo engineer called me on my mobile no which is ********39 & told me now your laptop is fine condition but there are an issue with battery backup its providing max 45-50 min in a single charge . your battery has been ordered possible will be replaced 5-6 days, as I will receive your parts I will call you .
But today I again received a call to demo engineer . he inform me your battery parts will not be replaced .Even I chose Toshiba product due to its best service but if these kind of circumstances would be happen how could I deal for next time with Toshiba . It\'s a bad experience for me .
Some necessary detail are given below:-

Date of purchase-22.6.09
Part no-PSMD8G-03K01F
S/N-39061958W

SERVICE CENTER MAIL ALONG WITH PART ORDER XLSHEET IS ATTACHED WITH THIS MAIL. please replace my battery parts as soon as possible .
I hope to hear soon.
Warm Regards
Ravinder kumar
Ping me-+91-********39,+91-1745-243936








From: rozy ahuja [mailto:rozy.horizon@gmail.com]
Sent: Wednesday, May 26, 2010 3:50 PM
To: ravinder22_kumar@hotmail.com
Subject: Fwd: Toshiba Part Order Request / Ref. Id /TIPL:OL:052410-95



---------- Forwarded message ----------
From: rozy ahuja
Date: May 25, 2010 3:43 PM
Subject: Fwd: Toshiba Part Order Request / Ref. Id /TIPL:OL:052410-95
To: part.toshiba@rteservices.com
Cc: toshiba.e2e@rteservices.com

Dear Sir

The part code is battery for not available

Best Regds
Rosy

---------- Forwarded message ----------
From: Vivek Prakash
Date: May 25, 2010 1:32 PM
Subject: RE: Toshiba Part Order Request / Ref. Id /TIPL:OL:052410-95
To: rozy ahuja
Cc: toshiba.e2e@rteservices.com, Rohit.dua@rteservices.com


Please share the part code for Battery.

Warm Regards,

Vivek Prakash
MIS – Analyst

RT Outsourcing Services Ltd
C-69, Ground Floor, Sector-58, Noida, Uttar Pradesh-201301
Cell: +91- 0120- 422 8740, +91 ********74
E-mail: Part.toshiba@rteservices.com

Disclaimer:
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-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

From: rozy ahuja [mailto:rozy.horizon@gmail.com]
Sent: Tuesday, May 25, 2010 12:46 PM
To: part.toshiba@rteservices.com
Cc: toshiba.e2e@rteservices.com
Subject: Toshiba Part Order Request / Ref. Id /TIPL:OL:052410-95

Dear Sir

Plz find the attached file & order the part ASAP.


Best Regds
Rosy
Horizon Systems & Comm. (P) Ltd.
Karnal - 132001

Ph. 0184- 4099001