Dr. Hemant Kumar
M.Phil, Ph.D. BOYSCAST (U.K.) R.A. (ICTP, Italy)
Professor of Physics, University of Delhi, South Campus
South Campus, B.J. Road
New Delhi-110021, Ph: 011 24112604
Cell: ********76
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Mr. N Siva Kumar 22/03/2012
GM, PC Division
Toshiba India


Subject: A defective Laptop sold by Toshiba India

Officers whom I Contacted: Mr. Parnesh/Mr.Gaurav Dhawan/Mr.Anshu


Sir
There is a limit to humiliating a person but your shameless service department has crossed all limits. As per the guidance of the customer care representative I sent the scanned copy of the Voucher on 21/03/2012.
An engineer Mr. Anshu from the following service centre visited my place today at 1140 hrs to inspect the defective laptop.
InTarvo
Shop No. 12, 13, and 14 near Atul Kataria Chowk
Opposite Payal Cinema
Sector 14, Gurgaon-122001
Phone 0124- 4286826/28
After having thoroughly inspected the Laptop, he penned down in his remarks on the service report that a crackling noise and over heating was emanated from the laptop. He provided me a copy of the service report.
Today I contacted the call centre and narrated all happenings but the lady’s first sarcastic question was “how that engineer has gone to your place without our knowledge”. I told her that I was the Company’s discretion, moreover since a person from authorized service centre has visited my place I ought to welcome him and discuss about the problems exhibited by the machine.
On her incessant irrelevant questions any body would be prone to get irritated and I am not an exception. Moreover, why should I send the scanned copy of the service report as ordered by that lady, whereas the original copy was procured by the engineer?
I wish to bring to your kind notice that I personally would not like to maintain relations with a highly respected and multinational organisation (TOSHIBA) whose primary employees are boorish and abject.
I again emphasise that I shall never accept any favours from Toshiba (or may be my rights as a consumer) at the cost of my respect.

With Kind regards
Sincerely yours

Dr. Hemant Kumar

Laptop: (Model C640-X4013)
S.N.: 8B046977Q
Date of Purchase: 21/12/2011
Problems:
Excessive Heating & Crackling noise


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Residence: B-101 Himachali CGHS, Plot 8, Sector 3, Dwarka, Delhi-110075