I have got this product on Oct 4th and as per my complaint(faulty product) they took the product from me on Oct 16th. And after that there is no Mail/Phone from the snapdeal for update.
I am calling daily for update and those simply saying this is escalated and we will update you soon.
It has been month and still they are saying same story, if i ask in a bold manner they are simply saying, if you want you can raise a compliant.
As per them they sent the product through Firstflight on Nov 6th but it is not traceable. I checked with courier they are saying they didnt get product from snapdeal.
I have called more than 20 times ans sent number of mails regarding this product, not even get proper update.
As of now i have payed 2 months EMI (in months) without holding the product properly.
I dont want to take the product right now, i have raised the complaint regarding the product with there "trust pay" time only and waited for one month.
It is enough, i dont want to wait months regarding this product by simply paying EMI's to them.
Dear Snapdeal,
What is the update on this complaint?
Snapdeal, thanks for response after ONE month, My question is why my complaint is listed on 15th Nov as i am calling from you people from one month for update. what you people are doing by simply saying "it will resolve tomorrow".
Dear Raj,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 15 Nov 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
Snapdeal, this has not yet resolved, what you people are doing. how many months more you need to do close this issue.