snapdeal.com - Snapdeal a big Cheater for offer like Buy 1 get 1 and send only 1
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Complaint by: Deni Lad on June 22, 2016, 10:40 pm in Online Shopping

I am going to consumer court as their management does not understand and provide the remaining buy1 get 1 chair which I have purchased with confirmation from snapdeal team that it is buy 1 get 1 or not, and when they said yes, I did order, and received only one., when I complaint immediately when one chair was delievered, they have told me to start using [product and they will deliver 24-48 hours the remaining chair.

However there was no response until 4-5 days, and I have starts sending them email almost 20 emails, but no reply and when I have sent email cc to his ceo then I got reply, however now almost 10 days over and from last couple of days they are talking everyday with coming with some offer that its miscontent error and we will recalled product and refund, which obviously I won't accept as I have suffer for 10 days, and the came up with get only one chair and they give extra Rs. 500, now today they come up with one chair and Rs. 1000, but I am not agree now as they have understand as Vegetable market to sell, and giving me time to wait for resolution for end of day. where they are coming with offer like when you go Vegetable market.

Snapdeal should understand this is not vegetable market and their management should take decision to resolve this kind of issue within 3-4 days, and if it was mis guided to customer by snapdeal/seller, then snapdeal should suffer not customer.

I have written this notice as per procedure of consumer forum to give atleast 3 notice before going to register in court.

Regards,
Deni.

Complainant's Goal: Remaining 1 more chair should be deliver, however it s not
Complainant's Target: snapdeal.com
Complaint Location: IndiaGujarat
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2.
Sat, 25 Jun 2016   Message By Complainant Deni Lad

Great work done by their higher management however lower management should understand that this kind of issue should resolved by them and should not go into higher management.

Finally the higher management has understand and provided me the chair. Its great that snapdeal has satisfiying the customer when there is an issue where customer at no fault. however its better to understand by their lower management should be able to resolve this within 3-4 days. As I went to higher management were they have resolved nice way.

Please mark as resolved by snapdeal.

1.
Thu, 23 Jun 2016 - Business Reply from - Snapdeal (snapdeal.com)

Dear Deni Lad,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal