Ordering Videocon d2h was the worst decision of my life ever.. I can even tolerate them not delivering but who are they to humiliate me?
The traumatizing story starts with my ill fated order of videocon d2h (Order ID - D2H20121120112918). In a moment of madness I shelled out Rs. 6390 for this order online. For the next couple of days, I was eagerly waiting for someone from Videocon to call. But nothing at all happened. I was starting to get restless. Realized they are not going to do anything until I approach them.

Attempt 1 - I didn't want to create a huge ruckus, so decided to mail their customer service. In the auto generated order confirmation mail (sent by some third party not videocon), the email id to contact was given as [email]online.sales@d2honline.com[/email]. Believe it or not, when I emailed the id, found out that it won't receive mails. I attempted numerous times to mail this id but never succeeded in sending a single mail successfully. I was stunned. Can a service organization get more irresponsible and callous than this? It struck me at that moment that I was in for a long and nasty battle.

Attempt 2 - Called the number given in the auto generated order confirmation mail - tel:022-42000555. The phone kept ringing and ringing and no one picked up. I couldn't give up. They had my money. 6400 bucks. No small matter. Kept calling and finally someone picked up. But banged the phone down. How could they do that? Customer care? What a farce.

Attempt 3 - By now I was cursing myself badly for doing this. But it was huge amount and wanted to get it back. I called another number 092500 92500. After waiting for a long time in the queue, some one attended me. I told him that I wanted to check whether they have received my order as no one had approached. He said he can not do that and he would give me another number. Asked me to wait. Made me wait for 10 minutes (I am not exaggerating, I was made to wait that long) and finally gave which number? Yes the one I had called in Attempt 2. They were enjoying sadistic pleasure by hurting me.

Attempt 4 - I couldn't send email, call center won't answer me. What will I do? Where has my money gone? I was grappling with these questions. I didn't know what to do. what a humiliation. Then I decided, I should not give up. I should not let these bullies win. Worked up some courage and kept calling the number in attempt 2. Phone ringed fully and died the first time. Second time, phone ringed for some time and some one by name Maan picked up. When I started pouring out my agony, he stopped me half way and said. "Sir, I am busy now. Call me later". Phone banged. I couldn't believe my ears. Am I having some gory nightmare? This was above all I had experienced before.

There was nothing more I could do. The connection has still not been delivered. I am now pretty sure that it never will be. Videocon has swindled my money. What a shame. They are too big an organization. Can't fight any more. I give up.

I came to mouthshut and read the reviews after this episode. I couldn't believe that such a company could exist. As I suspected, there was huge negative sentiment and public out cry against the company in the reviews. And guess what, according to my conservative estimates more than 90% of the positive reviews in mouthshut for videocon d2h are fake (You read them and you will realize they are written by the same person. Starts with "I am XXX from YYY"). This is such a cheap and third rate tactics.

Please don't even think of Videocon d2h ever in your lives. I don't want anyone to go through this paid humiliation and trauma.