Royal Enfield - Unethical behaviour of ESSAAR motors-Jhandewalan staff
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Complaint by: Aneesh Bhola on November 29, 2017, 5:18 pm in Society and Culture

Dear executives of Royal Enfield,

I want to complain against "ESSAR Motors". Today I went to their Jhandewalan extension workshop as there was some problem which was occurring in my bike after my service was done.
My job card no is RJC0098171813766 and the Job card date is 29-11-2017 my tax-Invoice- Parts no. is SP10098171805783 & MY tAX INVOICE SERVICE is SL10098171805407.

HERE ARE MY COMPLAINTS AGAINST THIS WORKSHOP:

1) I was told to make the payment before my bill(both invoices Parts and Service) was given to me.

2) When I got my bill I was told to sign on the copy of my bill and on the other document which they were hiding with the pile of some papers. When I told them to show that paper it was the repair feedback form which they had produced me as a bill.

3) In past two weeks after my fourth service this was the third time when I had to visit this workshop.

My complain to you is how can someone pay without having the bill and is it mandatory to sign the customer satisfaction form before the vehicle has been seen or tested by the customer.
I observed that those two cashiers SHWETA and Neha were making fool to other customers as well by telling them to sign on the unfilled form. Customer form is filled by the staff there?
This is very strange, In fact this is very unethical.

My last point is if there is a problem in my bike why it is not told at the same time and when I say that there is a problem in my bike instead of veryfying by the mechanic your service advisor keeps arguing. I am fed up with his behaviour.

The service adviser who was protecting this unethical behavior by giving lame excuses and doing the same thing never listens to anyone. His name is Anil.

I am going to file a complain in consumer court against this unethical and over smart behavior by these workshop people tomorrow.

My name is Aneesh Bhola and my phone no is 9891224311

Thanks for fooiling all the customers through this

Regards

Aneesh Bhola

Complainant's Goal: Don't fool the customers
Complainant's Target: Royal Enfield
Complaint Location: IndiaDelhiCentral Delhi

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