I totally agree with you because I have had a similar bad experience with them. This is the first time I had purchased from Star CJ Alive and it was a terrible experience.

Dear Sir,

I had placed an order for 4 Nos. Laundry Power hanger (Order No. 2011-11-15-019945) on Nov 15 2011 and payment made thru net banking. After 5 days Gati Courier brought one box containing one piece of hanger and a printout saying Qty. 4 Nos. and total payment of Rs. 7996/- @ Rs 1999/- per piece. I returned the box unopened to starcj as Qty supplied was one against the courier document said 4 Pcs and payment of Rs 7996/-.The box was received as it is by Star CJ gurgaon by (Mr. Bhajan) on Nov. 26 vide Gati Docket No. 110499348)

I immediately called up 011 & 022 3355 5533 and informed about the error on their part and told them to refund the money. I was told it will be resolved within two days but nobody called and rest of story is as follows in brief:-

1. Made almost 25 calls of 15 Mins. each in Nov, December, Jan & Feb. 2012 with a gap of 4-6 days. --- to refund the money but complaints are only registered and forwarded which probably go to some dustbin. You never gat a call back. The operators are not highly trained and instructed not to get any senior or give their phone nos. nor do the other departments ever come on line.
2. Mailed complaint at response@starcj.com on Dec 12, Jan 19 and several reminders ---No Reply received. Wrote in Q & A section of my StarCj Account –No Reply ever received.
3. A full fledged Fraud/Nexus is operating between employees to ward off complaints and do not commit anything. Every time you call, explain from start, waste 15-20 Mins. They will only tell it will be resolved within 72 Hrs, 6-8 days etc. You again call same story is repeated and there is a new call center operator with no solution. There is no reference or reply on earlier complaints.
4. 11 Weeks have passed but no refund/reply not given (Till Feb. 8, 2012) as the operators are trained to keep customers at bay by giving false pretext of one or another like,its under process, its at advanced stage, concerned department is working etc. and lastly after so much deliberations I got a call on Jan 10 that my refund is in process and definitely your account will be credited by Jan 17 2012.When nothing got credited I called up again the same story is repeated that its under process. By jan end after getting angry with the operators through several calls I am told that we have to check the where house and than we will do something. Its endless lies these people keep on telling.
5. It is a well organized internet fraud operation headed by Paritosh Joshi and a tem of crooks. I am posting this on all consumer websites and handing all papers to local consumer court including star network head and their associate in Korea to shut down this fraud operating in India.
6. Through this message I and requesting all readers not to purchase anything from starcj, whatever allurement they give to you. Almost 2000 employees/Families of the company in which I work have decided not to even see this channel and word is spreading fast to all associated companies, vendors, suppliers and corporate heads.



Ravi Gupta ********25

I ordered for a whirlpool grill 20l microwave oven from Star CJ Live (a product selling TV channel). I ordered this product while I was watching an adv. of similar product.

On the adv they were showing Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999. I ordered them the Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999 with free gift Trolly,Hand blander and Chopper. While buying the oven I confirmed from Sales Agent that there is no difference in the product that is shown in TV adv. and what I am buying, except the price (Rs 5999 and volume 20L). I asked the Sales agent about the difference atleast twice, and he confirmed me for the same.

On delivery I got the mechanical oven instead of automatic oven, and even Star CJ collected the price of automatic one. I got the product on 18-Apr-2011 bill no 2011004110268 and Order number 20110410012489, on the same day I did the complaint at their phoneline about this mistake.

I have talked to customer care executive and register complaint. After 5-6 days I received a call from customer excecutive said that we don't have product left in the stock,so we will return your money.But before that delivery boy collect all product, and after receiving product we will send you the check of 5999/-.He said he will not return back my money by cash on the time of returning product.for that i have to wait for 10-15 days more.

I have ordered first time in STAR CJ Live.I am really disappointed with your service. I have wasted 15-20 days just for waiting. and I have to wait for 10-15 days again to received my money.

please take this seriousely otherwise Indian people will not belive in ONLINE shopping.Waiting for your response.I want same product which i have ordered or give my money by cash and get back your all product