Star Cj Alive - missing products
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Complaint by: shilpa on May 2, 2011, 12:15 pm in Online Shopping

I had purchased a Canon printer on 21st March 2011 and it was delivered on 25th March with all ancillaries missing like cable, cartridges, etc.
Have complained and called but not sorted yet till today.
They have not given me the free gifts as well. They are also not good at redeeming free gift vouchers.
My details are -
Product – Canon MP258 Printer
Order No – 2011-03-21-012340
Booking date – 21st March 2011
Recd date – 25th March 2011
Invoice no – 201103220705

I will file a consumer court case at the Bandra courts if this is not sorted within 48 hours. I have been patient and have given ample time and they have not resolved.

Complainant's Goal: give me the products
Complainant's Target: Star Cj Alive
Complaint Location: India › Maharashtra › Mumbai
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Complaint marked as SOLVED from complainant!

Recent Comments
2.
Mon, 02 May 2011 - Business Reply from - Star CJ (Star Cj Alive)

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

1.
Mon, 02 May 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Star Cj Alive on May 2, 2011, 12:15 pm