CITIBANK India - Non Reciept of ATM Pin, I Pin and T pin
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Complaint by: Vivek Gupta on October 12, 2011, 10:40 am in Banking and Finance

I have a Salary Suvidha Account from CitiBank (Account No. 5209128553). The Bank has still not issued me my ATM pin, I pin and T pin. Whenever I call them they say that they have issued and it has been returned back due to door been closed. When the Correspondence Address is of Office, how can the door be closed.

Complainant's Goal: Sent the ATM pin, I Pin and T Pin at the earliest so that I am able to access my
Complainant's Target: CITIBANK India
Complaint Location: IndiaAndhra PradeshHyderabad

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Sun, 16 Oct 2011 - Business Reply from - Grievance Redressal Officer (CITIBANK India)

Dear Mr. Gupta,

This is with reference to your e-mail dated October 12, 2011, addressed to our Grievance Redressal Officer.

We are concerned to note the dissatisfaction expressed in your mail.

Based on your request, we have arranged to send your account passwords [ APIN (ATM Password) and IPIN (Net Banking Password) ] to your non-mailing address( DMV BUS & MARKET RESEARCH PVT LTD ) maintained in our records through Blue Dart couriers vide Airway bill number 40329201975 on October 13, 2011.

You will receive it within 7 working days.

For any further assistance, please feel free to contact our 24*7 CitiPhone banking division.

You can visit the following link to know all our CitiPhone numbers:

We assure you of our best attention at all times.


Anjana Makkar
Grievance Redressal Officer

Wed, 12 Oct 2011  Message from Helpdesk

An email communication has been sent to CITIBANK India on October 12, 2011, 10:40 am