I HAD MADE PAYMENT ON 14 JAN 2013 AND GOT BP NO. 1100661025 FOR NEW PNG CONNECTION. ALTHOUGH MY BUILDING HAS PNG CONNECTIONS NO ACTION TAKEN TO INSTALL THE PNG AT MY RESIDENCE. PRACTICALLY EVERYDAY I CONTACT CUSTOMER CARE AND KEEP GETTING THE SAME RESPONSE. FIRST THEY INFORMED THAT CONNECTION WILL BE COMPLETED BY APRIL 2013 NOW THEY SAY BY JULY 2013. WHEN I ASK TO SPEAK TO HIGHER AUTHORITY THEY SAY THEY WILL ARRANGE CALL BACK. 4 TIMES THEY HAVE SAID THEY WILL ARRANGE CALL BACK BUT TILL NOW NO ONE CONTACTED ME. I FAIL TO UNDERSTAND THIS ATTITUDE. I AM NOW CONSIDERING FILING AN RTI HOPE IT WILL HELP SINCE SOME PEOPLE IN MY AREA LOKHANDWALA COMPLEX, ANDHERI WEST HAVE GOT THE CONNECTION EVEN THOUGH THEY APPLIED FOR THE CONNECTION MUCH LATER THAN ME. I HAVE ALL THE NAMES OF THE CUSTOMER SERVICE EXECS ATTENDING THE CALL.
ELSIE AMANNA
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