Respected Sir/Madam,

My grand father has taken Birla sunlife insurance policy No 001387462 Dated 25/01/2008.It was 3 years premium pay policy which was duly paid. Unfortunately he expired 0n 02/06/13, I have submitted the death claim on 11/07/13 but when I was accepting a claim money I received a letter on 27/07/13 that your claim can not be settled as your policy was terminated on 25/02/13.
Sir, we have put so many complaints with Birla CGRO & IRDA Token No 07-13-040197 Dt 31-Jul-2013 ,08-13-001320 Dt 01-Aug-2013, 08-13-004720 Dt 05-Aug-2013, 08-13-012270 Dt 08-Aug-2013, 08-13-025944 Dt 22-Aug-2013, 09-13-023417 Dt 20-Sep-2013 but company instead of satisfying and giving our death claim is misguiding IRDA & us.
Against our each complaint they are reiterating same response client clarified Policy is terminated & sending case closure request to IRDA. Sir, being a customer of Birla sunlife we are not even liable to know about our money. why company is not responding to our questions? By just saying your policy was terminated before company is free from its responsibility.
How can company terminate a policy without any information and even refunding foreclose amount till now. It’s clearly mentioned in IRDA life insurance Handbook, according to which they have break IRDA guideline.
Sir, as per company’s mail rcv on 20/09/2013 they have stated that policy gets terminated if its fund value comes to less than Rs 10000. In that case my policy was terminated on 25 may 2012 when its fund value comes to Rs 8715.0568(as per BSLI. statement).Than why my policy was continue till 25 feb 2013( according to BSLI) and why I have not rcv any information or foreclosure amount till I submit a claim.
Sir, so plz take necessary action in protection of policy holder interest.With lots of hope
Regards


Rajeev Arora

Dear Sir, My grand father has taken Birla sun life insurance policy No 001387462 Dated 25/01/2008 unfortunately he expired 0n 02/06/13, I have submitted the death claim on 11/07/13(receiving enclosed) but when I was accepting a claim money I received a letter on 27/07/13 that your claim can not be settled as your policy was terminated on 25/02/13. Sir I would like to know some questions, Q1 If policy was terminated before why we were not informed ? Q2 If policy was terminated before , sir as per my knowledge and law , I should receive the foreclosed amount? Q3 If policy was terminated before how the branch staff accepted the death claim? Q4 Sir as per insurance law the customer should be informed before the termination of policy so that if he wants he can continue it, where is that letter , sms ,or mail? Q5 Sir at last I would like to know that a brand Co. like Birla sun life has no responsibility toward its customer? Q6 My policy was 3 year pay premium mode for which I fully paid. In spite of getting interest my whole amount become zero in the name of charges for which even I was not known . Sir I have asked the same questions to Birla Grievances centre for which I have send at least 10 mails and even a telephonic message for which I am getting the same answer that “Your complaint have resolved your policy was terminated “ They have no answer to my any question Sir in my opinion life insurance is done to provide economical aid to family members of the insurer and not for harassments. Sir with very heavy heart I have to say that insurance policies are not for the interest of common man but just to misguide or mislead them. so please take the action & do the necessary With lots of expectations Regards Rajeev Arora