Hello sir,
I m a consumer of mobile service provider company "AIRCEL". My cell phone no. is (+91)-********12. And I m using this no. since August 2009.

But Unfortunately I m facing a problem regarding WRONG BALANCE
DEDUCTIONS from Aircel.

On 28.07.10 I received two massages from Aircel company regarding the
balance deduction against the activation of Rs. 14 internet pack (for
3 days unlimited browsing and surfing). And this amount of Rs. 14 has
been deducted 2 times from my account balance with a difference of 12
minutes. And when I contact to Customer care no. 121, the executive
said that I have dialed *234*114#, due to that this service has been
activated on my cell phone. But as per my best information any this
type of number had not been dialed from my cell phone. But the
executive did not accepted my words. But when I said to him that if
two times the balance has been deducted, is the pack will be valid for
6 days, the executive said that NO it will be only for 3 days . It
means, my Rs.14 has been deducted worthlessly.

When I told him to provide me the complaint no. regarding my this
complaint, he asked me for waiting on hold for some time and after
that the call has been disconnected.

Regarding the same problem when I talked to the Nodal Officer of
Aircel, Delhi, he said that first register the complaint on Customer
Care and take a Complaint No. from there, after that he can tell me
anything or take any action on this.

And for getting the complaint no. when I called to customer care
again, the executive said that the information of only one time
deduction of balance is showing on the system and 2nd deduction is not
updated on system. And It will be updated with in 4 hours.

And when I called to Customer Care after 4 Hours the executive named,
Mr. Deepak told me that I have Dialed *234*114# two times that's why
my balances have been deducted two times. When I insist him to give me
any complaint no. he transferred my call to his Senior. The ring of
that transfer call has been rang for more than 30 minutes but no
senior has picked up the phone. At least after the call duration of 40
minutes I have disconnected the call helplessly.

Yet I did not receive any satisfactory response from Aircel.

My problem is that Firstly I did not Dial any number......................
And Second thing is that If any number has been dialed from my phone
(by mistake), why two times deductions has been made for the same
facility and the facility is also not extended against the 2nd time
deduction............

What is this and What type of Services is provided by Aircel.
This is only a Cheating from Aircel Company and For this cheating
there is no way to get any Justice and I don't have any ray of hope to
get my balance return. I have only the way to waive off the services
of Aircel.

My total Loss is of Rs.14 + Rs. 14 + Rs. 1.50 (for 1st time customer
care call) + Rs. 1.50 (for 2nd time customer care call) + Re 1 (for
call to nodal officer) + Rs. 7 (for 3rd and last call to customer
care).
Total Loss = Rs. 39.

Now I m thinking to leave the services of Aircel.
If u have any other way to solve this problem, please suggest me.

--
Regards,
Rahul Agrawal,
+91-********12
agrawal.rahul.00@gmail.com
merryhappy1989@gmail.com