Hi,

I'm Vatan Kumar R/O F-7A/110, Sec-16, Rohini-110085. I applied for the Internet connection in March 2010 and Issued them a check(573445) of 500INR on 29/03/2010 which was encashed on 19/07/2010 despite of the fact that they never got my connection installed, in fact it was their engineer who told me that there is no network coverage in my area.

Ever since then I've been calling them to refund my security but they are not not doing anything about it. I first called them on 21st July 2010 for the refund of my amount, for which they took a request for the disconnection(A connection which was never installed have to be disconnected from their system) and for the refund of security and gave me a ref no# 1-650-857619. and said that it will take 30-45 days for the refund.

I called them again on 16th September 2010 and to my suprise the executive said that the last time the request was for the disconnection of the services and not for the refund, to which I again requested them to refund this money back to me and they gave me a new reference no# 1-107-8787453 and said they will try to make it as soon as possible, and even after that I've called them on 4th Oct but was able to find nothing more than two new reference nos, # 1-121-3325076, # 1-121-3477208.

I've even written Mail to their Nodal Officer which always gives me an automative doacket nos, Mr Nagesh Prasad, but nothing happened, and Mr Satya Prakash Circle Head customer relations, Delhi, but even now I'm not getting my refund.

Please look into it and make sure this people does not get away without a proper penalty as this is a scam they are pulling out.

Thanks and regards
Vatan Kumar
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