Hi, my name is Anand Kumar Sharma,
I got tikona broadband connection on 24 Feb 2010 with full 599 plan having a download speed of 300 Kbps. From the second day of having the connection the connection is interrupted due to the week signal strength. Sometimes it is just not possible to connect for hours or days or the web pages take a very long time to open...for example google takes more than 10 minutes to load.
I called several times to the tikona care who promised me to send an engineer, assuring me that it would be better next time but it never happened.
Each time I called the Tikona care center I got a fresh complaint number as they would say that the complaint is solved and their data bases show that it is resolved - for the services which I have never received.
My complaint numbers are 1-339778944 Registered on 25 Feb,1-343361171 Registered on 3 March, 1-343361171 re accelerated on 6 March, 1-350669197 Registered on 8 March, 1-3******** Registered on 19 March, 1-4******** Registered on 3 May, 1-4******** Registered on 8 May, 1-523739573 Registered on 11 May.
Even the local incharge /area manager (Mr Sumit) promised to send someone in smooth apologizing words but the promises were in vain - nobody came.
Now the collection department call to pay total outstanding of bill and when i refuse the same they threaten me.
Please take action against them and stop licensing such fake services of those wasting the time and money of the people of the country!
I support this complaint .waste.. .fully waste.....fraud works
I support this complaint.
I support this complaint.
I support this complaint.
I support this complaint. Govt. should ban these type of companies.
I support this complaint 100% as same thing happens to me.
Even there sales executive change the plans themselves.....as I opted for Full499 and there executives mentioned it as Full599.........
The company is earning money by cheating people. The connectivity is tooo bad.........and when you call customer care, they just simply say.....Sir, we will send our engineer.
In one month, your usage is hardly 300 MB, due to connectivity.....
They are just fraud .........totally fraud
An email communication has been sent to Tikona Digital Networks on June 9, 2010, 10:07 am
I support this complaint.
Below is my service Id and the last mail that I've written to them,
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Service ID: 1100677433
Complain Ref No. : 1-447582966
This is Arindam Das once again reminding you not to play tricks with your customer. After an interval of two months, suddenly, today I've receive a bill of Rupees One thousand seventy one and ninty one (Rs. 1071.92) only for the billing period of 26-Apr-2010 to 25-June-2010.
On Apr 26, 2010 I place one request to close my account and collect your modem but after that I was receiving sms to pay the bill. If you check my previous mail I've clearly written that I'm not getting any proper services after paying Rs. 500 + Rs.150 = Rs. 650.00 for the month of March and April 2010. While talking to your customer care today I came to know that the connection is still active. So my question is why it is active till now ? After receiving return mail from Mr. Jaydeep on 17th May, 2010, Ms. Sonam on 17th May, 2010, Ms. Sonali on 8th May and Mr. Isak on 30th Apr, 2010, your customer care is telling me the connection is still active.
Its show how professional and active your organisation is ? Actually this is just cheating your customers.
Why did you send a bill after two month ? Why not on the month of May or June ?
You thought that the person will forgot everything and will pay the bill. How funny !!!
So please remember I'm not going to pay any bill. Once again just refer to my previous mail dated 17-May-2010
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Hi,
This is the last time I'm sending you the mail. Next time I'm going to take action against your company. I'm still receiving SMS for paying the bills. I've already paid Rs. 650.00 (Rs. 500.00 + Rs. 150.00) for the month March and April 2010, though I was unable to use the net. But you didn't showed any responsibilities to solve the problem and charging me for the services that I didn't use.
So please, please unsubscribe my cell no. from your database and don't send any request until and unless you grow up as a professionals and show some responsibilities.
Once again, close my account and send your representative and take back your modem from my residence.
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Thanks and regards
Arindam Das
+91 ********29
On Mon, May 17, 2010 at 3:49 PM, Customercare wrote:
Dear Mr. Das,
Greetings from Tikona!
This has reference to your below mentioned complaint. We regret for the inconvenience caused to you.
We would like to inform that the complaint has been forwarded to the concerned department for necessary action.
Your Complaint Reference number is 1-447582966. (disconnection request)
The resolution to the request is under progress.
In case of any further assistance, please call us at 1800 20 94276 (1800 20 WIBRO) or email us at customercare@tikona.in
Thanking you and assuring you of our best services,
Jaydeep Bagul,
TikonaCARE