Sir,

I got a new wireless Broadband connection from Tikona in the month of March 2010 but since then I was not able to get proper connectivity. I called their customercare and register a no. of complain. But they didn't turn arround to solve it. After that on April 26, 2010, I ask them to disconnect the connection and refund my paid amount. Since then they started sending sms to pay the bill for the month of April, May though I have paid till April 2010. After writing a strong mail against their negative respond, they stop sending me mails and sms for paying bills.

It was ok till July. Suddently they started sending me the bills again from the month of July with all the added amount from April 26, 2010 till June 25, 2010. I called them again, they assured me that it will be taken care from next month. I've also return their modem (router). But on Aug 01, 2010 they have send me the bills again for the bill period June 26 2010 to July 25, 2010 added with the previous outstanding.

They are simple charging me for the services that I'm not using. Please need your help to resolve the problem.

Thanks and regards

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Please find my last mail to Tikona
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Hi,

Service ID: 1100677433
Complain Ref No. : 1-447582966

This is Arindam Das once again reminding you not to play tricks with your customer. After an interval of two months, suddenly, today I've receive a bill of Rupees One thousand seventy one and ninty one (Rs. 1071.92) only for the billing period of 26-Apr-2010 to 25-June-2010.

On Apr 26, 2010 I place one request to close my account and collect your modem but after that I was receiving sms to pay the bill. If you check my previous mail I've clearly written that I'm not getting any proper services after paying Rs. 500 + Rs.150 = Rs. 650.00 for the month of March and April 2010. While talking to your customer care today I came to know that the connection is still active. So my question is why it is active till now ? After receiving return mail from Mr. Jaydeep on 17th May, 2010, Ms. Sonam on 17th May, 2010, Ms. Sonali on 8th May and Mr. Isak on 30th Apr, 2010, your customer care is telling me the connection is still active.

Its show how professional and active your organisation is ? Actually this is just cheating your customers.

Why did you send a bill after two month ? Why not on the month of May or June ?

You thought that the person will forgot everything and will pay the bill. How funny !!!

So please remember I'm not going to pay any bill. Once again just refer to my previous mail dated 17-May-2010
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Hi,

This is the last time I'm sending you the mail. Next time I'm going to take action against your company. I'm still receiving SMS for paying the bills. I've already paid Rs. 650.00 (Rs. 500.00 + Rs. 150.00) for the month March and April 2010, though I was unable to use the net. But you didn't showed any responsibilities to solve the problem and charging me for the services that I didn't use.

So please, please unsubscribe my cell no. from your database and don't send any request until and unless you grow up as a professionals and show some responsibilities.

Once again, close my account and send your representative and take back your modem from my residence.
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Thanks and regards

Arindam Das
+91 ********29



On Mon, May 17, 2010 at 3:49 PM, Customercare wrote:

Dear Mr. Das,

Greetings from Tikona!



This has reference to your below mentioned complaint. We regret for the inconvenience caused to you.

We would like to inform that the complaint has been forwarded to the concerned department for necessary action.



Your Complaint Reference number is 1-447582966. (disconnection request)

The resolution to the request is under progress.



In case of any further assistance, please call us at 1800 20 94276 (1800 20 WIBRO) or email us at customercare@tikona.in

Thanking you and assuring you of our best services,



Jaydeep Bagul,

TikonaCARE
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Arindam Das
+91 ********29