Tikona Digital Networks - Complaint against Tikona Broadband services
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Complaint by: arulmuruganks on September 7, 2010, 5:32 pm in Internet Related

Hi,

I had recenty taken a tikona broadband services. The sales person and the engineer who visited to collect the form assured me that till the time the connection is set and you get proper connectivity your form and documents wont be submitted. However, without even setting the connection they deposited my cheque and it got cleared from my account. I asked customer care, they said the connectivity is not available in your place So you will get that money within 15 days. I am not get that money yet, it almost 2 months over.I dont have the connectivity or any of their instrument till date and the customer service is also pathetic. They not responding properly... They keep telling me we have logged your complaint and you will receive a call in 5 hours however i dont get any sms nor any call.

I called the customer service several times.

Ref:
Application No: 50000003369006
Applied on : 13/7/2010

I would like to file a complaint against tikona. Please guide me the process.

Thanks,
Arul

Complainant's Goal: I want my money back
Complainant's Target: Tikona Digital Networks
Complaint Location: India › Karnataka › Bangalore
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Recent Comments
4.
Fri, 30 Sep 2011 - Business Reply from - tikona.services (Tikona Digital Networks)

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:- Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com

3.
Wed, 28 Sep 2011  alok.sharma

"Hi..I dont know why some people keep on complaining about TIKONA broadband service.I m using tikona for nearly 1 year now and m happy with my broadband speed as well as plan charges. There is no issue with tikona’s service .I am using FUL799 plan, rental is also less as compare with other service provider.Free antivirus is addtional plus point with TIKONA

My friend told me that some people who give bad reviews about tikona are from the rival organisations.So those who are using tikona and those who want to use tikona should go ahead. TIKONA IS THE BEST"

2.
Tue, 14 Sep 2010  Tikona Response Team

Dear Customer,

we have taken note of your Application Number. We will escalate the issue to the concerned department and revert with a resolution at the earliest. We sincerely apologize for the inconvenience caused to you.

Regards,
Tikona Response Team

1.
Tue, 07 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Tikona Digital Networks on September 7, 2010, 5:32 pm