Name: Azim Uddin Mondal
Id: 1105557043
Seriously, I have no words to describe the worst connection provider and moreover the much worst customer care service like Tikona. But I really want to say so that no other person will suffer by taking this connection.
See how they behave?
First, I have been suffering from network issue for past 2 weeks but every time they are assigning invisible engineer who never has visited and apart from resolving the problem they are adding more problems every day.
But moreover their customer care service.
See the words they use when asked why this thing is going on?
1. “I can see there is no problem right now so I am not taking complain”
2. And how their team leader response when I asked what is his name 2nd time because of his bad behavior, He directly told “I am not going to say it 2nd time”
3. I even received this type response that shouting at me (to a client!!!) and when I told don’t raise your voice he directly told “I only talk like that, do you want your problem to be resolved or not?”
4. He directly told,” my system is showing that you did not call before so…” (See I have been calling for past two weeks and they are behaving like this) and seriously, he did not take my complain.
Call timing between (10.37 to 11.15pm, date 17/01/2013) phone number ********99
This is just today’s behavior if I am going to write other date it will be long
Mr Nair,
I never have seen the customer care service like you are providing. And when your team leaders are behaving like this that means I have to pay every month then I have to beg (but you can shout) and then I have to wait for your time.
If you people want I have call recorded and for the issue, I have screen shots.