Tikona Broadband service pune cheated me by deducting insatallation amount without any actual Installation have had happened.
I had asked Tikona Broadband service in pune at chinchwad that I am intrested in broadband connection in the month of April 2010. The sales person came to my residence to check the signal quality & they did checked the signal feasibility but found very week signal.Sales person Ganesh told me that he will check next day with their "Nano" device as those devices can catch very good signal or if not enough possible they will provide wired solution.so I agreed and they gave me registration form to fill up. I filled up the form & gave them my documents ( Photo ID , Residence Proof ) alongwith ICICI bank cheque of Rs. 800/- ( 500 for installation & 300 for plan I had selected ) Chq no 486342 in favour of Tikona digital.
Now very next day Ganesh again came with his collougue & checked the signal strength but did not work for them. Then I got suffered by the service & asked them not to Install any divice and cancell the installation.They promised me to return my documents & cheque within 2-3 days as all documents they used to send to their main office at Wanowarie,pune.
After long chasing on phone with the person who took my documents and cheque.They did not entertaind my request. Then I decided not follow up with them any more.Now the time came when they deducted cheque of Rs. 800/- on 01/10/2010 without any installation happened.I decided to go to their main Office No 805, South Block, 8th Floor, Sacred World Towers, Wanowarie, Pune. There I met with Mr.Rajesh Kumar the concern person over their. He called up Mr Naren who looks after customers quiries & complaints. Mr Naren investigated the issue & finaly came to know that mistake has happen by them & They agreed that by mistake they have deduted the money. Now Mr Naren assured me that he will help me & co-operate with me. He told me that my documents and cheque they have sent to Mumbai office & they won't return my documents but agreed to return cheque of amount 800 by there mumbai office & it will get delivered to my home.First he said this process of returning the money may took atleast 7 days. I left the office with hope that I will get my money back. Again I made call to Mr Naren after a week but still he said the issue has brought in notice of the concern person & now he will generate a ticket & provide me the ticket no. so that i can follow up with the status of the ticket by login on their broadband site. I got furious & frusted and asked Mr Naren to provide the exact time this would take. Again he gave me new date & asked to call on 10/11/2010 i.e.after 30 days. Whan I called him on his mobile number he is neither responding nor picking up the phone. I hope by posting this matter on cosumer forum I will get justice.
Dear Sir,
I got Tikona Broadband connection in July 2010 with the plan CB49 which was a prepaid plan. But since the day I got connection I started facing the problem. It was having a very slow internet speed. Any how I was using the net and used to pay bills regularly. Meantime I was complaining with their Customer care executives for the poor connectivity and they rarely sent their technicians 2-3 times. After checking the the signal strength they also say that there was no signal or poor signal strength in my area and advised me to stop service till they install some device to strengthen the signal. I again told them to stop the service because I find very difficult to get the internet connection. Finally I got very much frustrated and told them to disconnect their connection as I don't want their service any more and till then I had cleared all the bills they had sent and removed the connection wire from the computer in Dec.2010. Even after disconnecting the wire I used to get calls from Tikona telling that my dues are pending and pay immediately to enjoy uninterrupted service. I told them that 'I have already made complaint for disconnection of your service and I am not using your intenet as I am not satisfied with your service' but they say that their system shows that I am still using the Internet. Now after 2and half years I am getting a threatening calls from Tikona to pay the outstanding Bill of Rs.2311 or they will drag me into the Delhi Court. As it was a pre-paid connection then why they didn't disconnected their service when payment was not made for more than 2 mths. Today also some Mr. Rathod telling that he is an "Advocate" in Tees Hazari Court going to file complaint for non payment of Tikona Bill and said that I'll have to come to Delhi to fight the case. Now please help me as I do not want to pay the bill for the period which I didn't used and request you to please guide me if any further steps that I can be taken.
Than you,
Kundanlal Kuril.
I support this complaint. Sir, i have got the same experience from Tikona, I have already paid 800/- Rs. by cheque but these Tikona team memebrs unable to sort out the issue. I am trying to get the refund & doing the followup over phone & mail but no any revert. Please help..
Thanks
I support this complaint. I had to cancel Tikona within 3 days due to pathetic customer service along with poor internet speed and so far no one even visited my house to check the complaint!! Tikona sucks never but it!!!
This the email I got when I visted the Tikona office. But still I am waiting for cheque to be received.
---------- Forwarded message ----------
From: kaluram bhagat
Date: Sat, Dec 11, 2010 at 5:02 PM
Subject: Refund Chq .............ID : 1101408638
To: anshumanncg02@gmail.com
Dear customer,
This is to confirm you that the refund chq of Rs. 800/- will be issued by Tuesday dated 14.12.10 & you will get a call for the same before delivering it at your registered address.
Kaluram Bhagat
Team Leader-SD & SA
Tikona Digital Networks Pvt. Ltd.
‘City Office’ No. 805, Sacred World Bldg,
Jagtap Chowk, 8th floor, Wanowarie Pune-411040
T: +91 20 4141 4318
M: +91 9762 538 149
W: www.tikona.in
I haven't receive any feedback from Tikona regarding my complaint. Please try to resolve issue asap.
An email communication has been sent to Tikona Digital Networks on November 18, 2010, 9:44 am
Dear Sir,
I got Tikona Broadband connection in July 2010 with the plan CB49 which was a prepaid plan. But since the day I got connection I started facing the problem. It was having a very slow internet speed. Any how I was using the net and used to pay bills regularly. Meantime I was complaining with their Customer care executives for the poor connectivity and they rarely sent their technicians 2-3 times. After checking the the signal strength they also say that there was no signal or poor signal strength in my area and advised me to stop service till they install some device to strengthen the signal. I again told them to stop the service because I find very difficult to get the internet connection. Finally I got very much frustrated and told them to disconnect their connection as I don't want their service any more and till then I had cleared all the bills they had sent and removed the connection wire from the computer in Dec.2010. Even after disconnecting the wire I used to get calls from Tikona telling that my dues are pending and pay immediately to enjoy uninterrupted service. I told them that 'I have already made complaint for disconnection of your service and I am not using your intenet as I am not satisfied with your service' but they say that their system shows that I am still using the Internet. Now after 2and half years I am getting a threatening calls from Tikona to pay the outstanding Bill of Rs.2311 or they will drag me into the Delhi Court. As it was a pre-paid connection then why they didn't disconnected their service when payment was not made for more than 2 mths. Today also some Mr. Rathod telling that he is an "Advocate" in Tees Hazari Court going to file complaint for non payment of Tikona Bill and said that I'll have to come to Delhi to fight the case. Now please help me as I do not want to pay the bill for the period which I didn't used and request you to please guide me if any further steps that I can be taken.
Than you,
Kundanlal Kuril.