Tikona Digital Networks - Delay in disconnection because tikona generating bills with out using from 2 mo
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Complaint by: Sandeep on May 7, 2012, 4:19 am in Others

I (Sandeep Goswami)am tikona internet service user for more then 8 or 7 month
but since tikona internet speed is very slow i wanted to terminate the service.
send many emails and request to terminate. but they just keep saying
pay the bill and we will do it. but nothing happen after following up for 4 month and paying
last bill and now got new for 2 month without using. now i have really frustrated and don't know what to do .
but i am sure now not going to pay them any money for that i may have to face the court.

this big companies are just running the business like this. this is there strategy to grab the
customer money those who want to stop this slow internet service.

my subscriber id : 1104750559
Please note my compliant # 1-2245603245 20th march
first one on 17 th march 1-2242187963 for disconnection

I have all the communication over emails. were they have just standard reply
" we will take appropriate action" this action is to just keep asking for payment.

can someone guide me how to approach the consumer court to teach lesson to this people.
i don't mind paying some money for this.

Please help some one in this matter
Regards
Sandeep Goswami

Complainant's Goal: Tikona takeaway there dives from my home and give in written don't have to pay
Complainant's Target: Tikona Digital Networks
Complaint Location: India › Delhi › East Delhi
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Recent Comments
5.
Wed, 09 May 2012 - Business Reply from - Tikona Servies (Tikona Digital Networks)

"Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, disconnection request TT :- 1-22******** raised on 16 April 2012 and as per request account is terminated on same day.
No extra charges are added to your account. In all the billing there are usages and hence rental is applicable.
To settle the account fully, kindly pay the outstanding amount.
User Id:- 1104750559 and Name:- SANDEEP GOSWAMI
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you

Thanks

Tikona Services”

4.
Tue, 08 May 2012  Saurabh Kumar

Tikona customer care id:- 1106137661
I am writing this comment to bring to your kind notice the wonderful interaction with "Mr. Deepak Burge" Tikona customer care executive on Tuesday, 08 May, 2012 with respect to my technical issue.
Regards
Saurabh Kumar

3.
Mon, 07 May 2012  Animesh Poulick

"Hi
Tikona Customer Id is 1106153076. This is Animesh, I took a new connection & was facing a technical problem so I call customer care of Tikona, my call got connected to sushil from Technical support, and he resolved my issue in a proper & manageable way.
Regards,
Animesh Poulick"

2.
Mon, 07 May 2012 - Business Reply from - Tikona Services (Tikona Digital Networks)

Hi


We thank you for your mail.


We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you― our customers― satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank You,

Tikona Services

1.
Mon, 07 May 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Tikona Digital Networks on May 7, 2012, 4:19 am