Hello,

Here is my complete communication with the helpdesk to which i never got any response..

With this communication I attached both the receipts of failed transactions.

Please guide me how to recover my money.

Thanks n regards

sudnya

on 17th April 2012

Hello,

Ref: Online recharge - transaction no MSBI2********5

I paid rs 125/- towards online recharge today morning at about 10.00 am, the recharge successful message appeared. But still till now neither did I receive the recharge confirmation nor it is reflected in my balance.

Can you please guide me what to be done in such a scenario? I am attaching herewith the receipt of the same transaction.

Same is repeated today on 18th April 12. attaching both the failed transaction receipts for your reference.

Please help.


sudnya mahimkar

on 27th April


Hello

I have already sent a complaint regarding failed transaction to helpdesk.mumbai@mtnl.net.in from which i was redirected to dolphin_helpdesk@mtnl.net.in but till now i got no reply.

The date of trransactions was 17th and 18th april 12 and 5 days are already passed.

This is a follow up of the same complaint.

Please look into the matter urgently and refund my amount.

--
sudnya mahimkar