I have taken connection of MTNL Rs 599 internet plan whose download speed is upto 512 kbps.
I am getting only between 30 - 50 kbps speed.
I am trying to get my problem solved with them from past 2 days but I am getting different replies from different executive of MTNL when I am calling on 1504.
One person gives me a docket number but when I call again then other person says that we dont give docket number on this number (1504).
One person told me to change the IP but that too didn't solved my problem.
Today one person told me to call on 24361221 because they check speed related problem and that too I should call them between 10 a.m. - 5 p. m. during which I go for my work.
If I have to call on this particular number then I should have been informed on the first call itself but they are having very poor customer service.
I was told that you can complaint on 198 but recorded message tells me to enter my not working telephone number but my phone is working and I have a problem with my internet
You can see in attach file what download speed I am getting.