MTNL Mumbai - MTNL billed higher price (Rs. 699/- per month), but gave me plan of Rs. 650/-
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Complaint by: Alpana on September 5, 2014, 2:22 pm in Telecommunications

MTNL Telephone# 28683137

My past and current MTNL bill shows that I have the Xpress_UL_Combo_650 plan (for which the price is Rs. 650/- according to MTNL website: http://mtnlmumbai.in/index.php/broadband-services), but I am charged at the rate of Rs. 699/- as monthly service charge. This is going on since past 6 months.

I called their customer service, I was informed that there is an internal price increase (to my surprise as I was never informed of it), so my bill is showing Xpress_UL_Combo_650 plan, but I have to pay Rs. 699 per month. This is not fair. First they autonomously downgrade my plan so it fits their internal pricing scheme and secondly I am overcharged for the plan I never booked.

Goal: (1) Please bill me Rs. 699 per month, but provide me Xpress_UL_Combo_699 plan (as per MTNL website). In short, bill me for what I asked for. (2) If there is a price increase or other changes in service, please inform the customer via email or circular. This is normal customer service protocol. Thank you.

Complainant's Goal: Correct the over charges and have the bill information reflect the correct plan
Complainant's Target: MTNL Mumbai
Complaint Location: IndiaMaharashtraMumbai
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