I , Vivek Kumar Gupta , owner of Ford Ikon Flair , DL 3C AR 1271 , have the following details to furnish :

Ford Car purchased in : July 2006
Orginal battery ran till : 2012 (first battery change with one year warranty by Harpreet Ford, Gurgaon)
Problems in starting of car : from end of 2012 , and into 2013 (car towed into Harpreet Ford thrice , with other components getting replaced every time , and battery found okay as per Harpreet Ford ) Eventually , another dealer of Ford verified that the problem was with the battery in August , 2013.
Battery replaced second time : Septmber 10th , 2013 (with two year warranty as informed ; no warranty card issued) , under discount ; old battery retained by Harpreet Ford , to partly cover for discount (offered due to past issues of poor diagnosis and delayed service provision ).
Problems faced : Battery dead in April 2014 , and replaced in warranty , with an assurance that the new battery should last two years (the period of warranty for sure)
Furthur trouble : Since June 2014 , problems of car needing to be pushed , or battery needing charging for start up creep up again , but service centre does not find any problems with the battery.
September 12,2014 : Car taken for six month service , and battery found dead again . Suddenly , the service centre changes stance and suggests that replaced battery came with one year warranty (and not two years , as originally informed) . And since warranty got over on date of opening of Job card , new battery needs to be again purchased by me (customer).
Upon refusal to buy a new battery , old battery re-charged and provided as stop gap recourse.

Queries:
(a)Who answers for the cost and turmoil of two ins , pushing to start the car , delayed assessment of actual problem , faulty repalcements of components as a hit and trial attempt?
(b)Why is it so , that the original battery runs for 6 years , while Ford original spares covered battery , runs for 6 months on an average (this would be the fourth battery in two years , if changed)
(c)Why is it that a call made to the customer care id on 13th September , had been answered by seeking more details , but no assurance , feedback , or redressal till the time of filing this grievance (when all status of complaints is online with the dealer?

Seeking change in quality assurance , fault redressal , correct diagnosis first time , empathy towards customer and attitudinal changes ; and free replacement of battery as a small recourse for natural justice.

Vivek Kumar Gupta