Dear Sir,

I would like to convey my sincere thanks for the really good service and fantastic arrangement and support.

1. I booked the Guesthouse through GOIBIBO on 7th Jan.
2. Called up the guest house at the number provided in the mail below several times (to know the exact address and landmark), no one picked up.
3. Called up goibibo twice to understand if this is confirmed and why the guesthouse is not picking up the call? GOIBIBO customere exc told that its confirmed no need to worry, they will inform the Hotel so that the hotel will call me. I did not receive any call.
4. I called up GOIBIBO again on 15th to know the landmark (as no Plot no is mentioned for the Hotel), they told that the booking is confirmed.
5. 16th I went to to Hotel at 3 O' Clock for check in, I stood at Sector V for guidance, called up the Hotel noone picked up. Called up GOIBIBO customercare, they told the Hotel will call.
6. Within 15 mins I received the call from the Hotel, they asked me when I booked, for how many days etc. Then said, they dont have a Room here. Instructed me to go to another guesthouse of theirs (pathetic condition).
7. I along with my wife and Child went there. Good.
8. Surprisingly the person there told that they have the room only for 1 day, so we have to shift to another Hotel next day.
9. They shifted us to another hotel the next day.
10. I had already paid GOIBIBO, did not have any other option but to follow them.


BRILLIANT AND LIFETIME EXPERIENCE WE GOT CUZ OF GOIBIBO. I WANT REFUND And HAVE CONTACTED GO IBIBO SEVERAL TIMES (Ticket No : Goibibohotels-234665) THEY ARE ONLY SAYING THAT THEY ARE LOOKING INTO IT.

Warm Regards,
Partha