I have requested to discontinue with this company on 17-Jul-13, as I was not satisfied with Support from Airtel (was facing Network issue at Dankuni Location, but receive no response from Airtel) After that I got a call from Tech Engg from Airtel (Ref#51763528) & he accepted my request & offered me two options 1. Take 4LTE in place of 3G dongle with concessional rate. 2. Go for 2G unlimited connectivity for 2 months free subscription. I accepted the 2nd option, hence he has converted my Connectivity speed to 2G. But he has not sent any confirmation on this (neither in SMS or Mail). Hence I sent mails thrice to get confirmation on this to 121, but never got any response. Hence I continued to use that 2G connectivity thought of that has been accepted. Then I got a bill for Rs. 1685.41, which is huge compare to my usual billing amount (which is around Rs. 500-600). I sent mail to 121 asking for help. Then there was many discussion with Tech People/Billing People. And every time there was a new person whom I need to explain the entire scenario every time (over phone &/or mail as well), as they were not aware of previous history. Although I explained every concern to those person but no one has came back (although promised to get back to me later) with proper conclusion. I forwarded the mails to Airtel Nadal Officer, after that forwarded to Appellate Authority also. Yesterday I had talk & today I saw a email from Nadal Officer, stating that provide the information who given this info to you. As usual I forgot this info. But they never accepting that they have not responded to my mails, which I sent to get a confirmation on this. Seek your help on this. Thanks!!!
Airtel Presence & Nadal Officers are telling that the Bill levied is proper as per the Bill Plan. But as per the commitment from Airtel Tech Executive, that Bill Plan was suppose to be changed. But I have not got any intimation that it was not changed, even I have sent a mail to get a confirmation abt the free Bill Plan to 121. Even that was not responded.
I would like to know what else Airtel expect from me. While I already decided to Discontinue with Airtel. I only used Airtel last month as per the free commitment from that Tech Guy.
Attaching below the correspondence I made for terminate Airtel Connectivity & the Mail which I sent to get a confirmation from 121 in this free bill plan.
If that was responded then certainly I will stop Airtel that day itself. Hence request you to revise the current Bill.
Please respond here itself so that every body should know your view as well & decide whether my claim is proper or not & you are doing proper justice to your customer or not. Thanks!!!
Still waiting for solution from you. Please help!!!
Some of Airtel representative called me and taken all the details & told that he/she will get back to me but no one called back. They only wasting my time.
Please provide some solution. I only can negotiate to the extend of paying around Rs.600 (ideally I should not pay). Please do the needful to regenerate the bill to that.
Seek your response here so that it is in front of public.
Many a representative from Airtel calling me & asking for the details & promise to revert me, but no one is turn up. Every time speaking with new guy & explaining to him/her is becoming irritating.
Please ask only a single person to deal with this & whomever speaking ask him/her to revert with some solution & post the resolution here.
So that other Airtel consumer (existing/future) can see to that. Thanks!!!
Airtel:- I would more than happy if you could post your response here. As that should be in public so that every one came to know, what is the grievance you are providing to dissatisfied customer
Last to Last Saturday (28-09-13), I got a confirmation from Airtel representative (named Raja, from Howrah, WB), that approximately Rs. 1500/- will be waived from my current billing, but I need to retain this Airtel Connectivity with 3G Rs. 450pm plan for at least a month.
I agreed to him & asked to sent a mail but till date he has not sent any confirmation, he told that my billing will be changed in the site itself. But as this Airtel line is inactive hence not able to login to the site.
Request your further help on this, this is not yet resolved & another set of mis commitment I recd from Airtel, it seems. As today I called that guy thrice, 1. at morning he recd the call & confirm to call me back with proper solution. 2. at afternoon phone got ringing, 3. after 15-20 min, the phone was busy.
Please help!!!!
Today I got response from Airtel Appellate Officer, they again respond the same. Please help me to close this ASAP. Pasting below the mail from Airtel & my response on that.....
From: Rajendra Seal2/India/IBM
To: appellate.wb@in.airtel.com,
Date: 26-09-13 16:55
Subject: Re: REGARDING YOUR AIRTEL DATA CARD NUMBERS ********30 [|BAL|Qrc1250****************6|]
Hi,
I am not very sure whether my English is that bad or not. Several times I requested to waive of Rs. 1000/- even in my last mail also, but you have sent the same mail back to me.
While talking to Neha Sharma, I also explained the same to her also. Why you people are not able to understand I was used this connection for nothing and in a mind set that is was free.
Ideally I should not pay at all for this connection, but I am agreed to negotiate as I have accepted that I might have miss heard the Offer that Tech Engg explained to me. At the same time you must accept that you have not responded to my three mails which I sent foreseeing this kind problem situation.
So request you negotiate with me and close this issue ASAP. I have already waste lot time mailing & telephonic conversion with you people.
@ Neha:- If possible, please call me up let us discuss and fix this.....
Thanks & Regards,
Rajendra
LL: 91-33-********. Mob: 91-98744-16515. eMail: rajendra.seal@in.ibm.com
It's Not What Happens To You That Determines How Far You Will Go In Life; It Is How You Handle What Happens To You......
From: appellate.wb@in.airtel.com
To: Rajendra Seal2/India/IBM@IBMIN,
Date: 26-09-13 16:31
Subject: Re: REGARDING YOUR AIRTEL DATA CARD NUMBERS ********30 [|BAL|Qrc1250****************6|]
Namaste!
This is in reference to your e-mail dated 25 September 2013, regarding the services for your airtel mobile number ********30.
We would like to inform you that we have checked and found that the services of the above mentioned number has been permanently disconnected with effect from 24 September 2013.
We would also like to inform you that we have adjusted an amount of Rs.674.15/-(including service tax) to your airtel account as on 26 September 2013.
Further, we would like to inform you that the current outstanding against the above mentioned number is Rs. 1011.26/- as on 26 September 2013. Hence, we would request you to clear the same.
Customer touch points:
Level 1: Customer care: 121/198 & 121@in.airtel.com , working Hours - 24/7
Level 2: Nodal Team: nodalofficer.wb@in.airtel.com & (********65), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.wb@in.airtel.com & (********65), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Heena Mahandroo
Appellate Office
bharti airtel limited
Thanks for your response, please find the requested details below:-
airtel Number : ********30
Account Number : 1027023075
Bill Number : 1********
Bill Period : 26-Jul-2013 to 25-Aug-2013
Alternate Contact details:- ********6515, ********6199.
Thanks for your response Appelate Airtel!!!
They are working on my concern, hence waiting for their conclusion.
From: appellate.wb@in.airtel.com
To: Rajendra Seal2/India/IBM@IBMIN,
Date: 16-10-13 16:26
Subject: Re: REGARDING YOUR AIRTEL DATA CARD NUMBERS ********30 [|BAL|QRC10********05421205326|]
Namaste Mr. Seal,
This is in reference to your e-mail dated 15 October 2013, regarding the adjustment for your airtel mobile number ********30.
We would like to inform you that your concern regarding the adjustment for your airtel mobile numbers has been forwarded to the respective department. However, it is taking some time for the same to be validated. We will get back to you within 24 to 48 working hours with an update on your concern.
airtel regrets the inconvenience you are experiencing in this regards.
Please do write in for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & 121@in.airtel.com, working Hours - 24/7.
Level 2: Nodal Team: nodalofficer.wb@in.airtel.com & (********65), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.wb@in.airtel.com & (********65), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Indra Chauhan
Appellate Office
bharti airtel limited