HI,
As per given plan 50MB mobile data usage is free (or discounted), however it was found in current month bill (Oct11) discount is not given & at same time 40.40Rs charges against 3..97MB data usage.
Details:
Relationship No. :200005165137
RCOM Nodal Office case ID :1********
Bill Period: 28-09-2011 to 27-10-2011
Bill Date : 28-Oct-11
Bill No. : 3********763
Tariff Plan Name: 1MP33-FTT 99
1. Monthly Rental 99.00
2. Voice Call Charges 244.61
3. SMS Charges 34.00
4. Value Added Services (VAS) 40.40
5. Discounts - 99.00
Subtotal 319.01
6. Taxes 32.86
Total Current Charges 351.87
Discounted Usage Summary
Usage Description Opening
Balance
Discounted
Units
Consumed
Units
Carry Forward
Voice Usage 0 Rs 99.00 Rs 99.00 0
Mobile Internet 0 50.00 MB 3.95 MB 0
Mobile Internet MB
Units Amount
Discounted Usage
Netconnect Usage MB 3.95 40.40
Total 4 40.40
Kindly do needful to credit back 40.40 Rs in my A/c or next cycle bill.
Regards,
Ankit Saxena
+91 ********77
+91 ********57
An email communication has been sent to Reliance Communications Limited on December 2, 2011, 2:40 pm
Hi Dilip,
We have noted your observations regarding the Post paid bill issue. The matter has been escalated to our customer service team who will get in touch with you directly to sort out the matter.
Regards,
RCOMcare