I have requested for a name change for vodafone nos. designated on the name of my father in the month of Ajaykumar Parikh as i wanted to include those nos into CUG scheme provided from my company for which i was advised to request for name change. As name change cannot be done without clearing of the dues, I had cleared off all the dues along with extra amount over and above the unbilled amount till Aug 2016. Since then there were multiple issues faced for conversion (delay in activation, address wrongly mentioned, non activation of CUG scheme till Jan 2017, unsolicited calls/letters informing pending dues, network issues, etc.) The quality of customer care and the service provided till date has been pitiable/worst ever by any company. On top of that Vodafone has also sent me a letter of pre-litigation informing about non-payment of bill when all the dues had been cleared from my end till date. Request you to please look into the matter asap and fine vodafone for that.
In respect to the complaint lodged at Consumer helpline the vodafone official Mr. Sameer closed down the complaint even without redressing the same as per consumer satisfaction and that too after the consumer had told him that he had paid all the amount and is having all receipts taken from their Vodafone, Shivranjani store itself.
To be precise Vodafone is a big cheater and the officials over there are big zeroes as they cannot carry out a single job properly even after provisioning of better software options from their firm. This is a loss and bad glory of Vodafone that it cannot employ talented officials in their company.
Additionally i want to even re-iterate that they have sent a pre-litigation mentioning that an amount of Rs.747 is pending from my end. Now after raising a complaint at consumer helpline and subsequently their official (Mr. Sameer) checked the same into the system and now is sharing that an amount of Rs. 214.34 is pending.
I have a query into their system too now, do they ever know the exact amount to be paid by consumer or the bills are generated haphazardly only.