Sun Direct - Refund on cancelled add-ons - Sun Direct DTH
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Complaint by: Shahid on February 11, 2010, 2:37 pm in Satellite and Cable TV

I am a subscriber of Sun Direct DTH in Bhilai, Chhattisgarh for the last 1 year. I recharged my account online and purchased some add-ons. There is an option to add add-ons in Sun Direct website, and also an option for cancellation of added add-ons. There is no help or guidelines available on the website. My grievances are,

1. When I added a new package it debits my balance, then my point is, it should credit my account on cancellation of any added package.
2. If it is not so then there should not be a link for cancellation of added package.
3. It should pop-up some message before cancellation stating \'Cancellation will not refund any amount\'.

Yesterday I purchased 3 add-on packages worth Rs 65 and then I cancelled after 15 minutes thinking to add a different package which is having more channels of my choice. It got cancelled successfully but did not credit my account.

When I spoke to customer care they simply said \'SORRY IT IS NOT POSSIBLE TO REFUND AMOUNT ON CANCELLATION\'.

I WANT MY MONEY BACK BECAUSE THERE WAS AN OPTION ON SUN DIRECT\'S WEBSITE TO CANCEL ADDED PACKAGE WITHOUT ANY MESSAGE.

Attached file is showing the interface of website.

Thanks & regards,

Shahid A. Shaikh

Complainant's Goal: To get my money back, change in website, proper guidelines for online recharge
Complainant's Target: Sun Direct
Complaint Location: IndiaBhilai

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Recent Comments
9.
3 months ago  shahid khalid

People Interactive (I) Pvt. Ltd.
INVOICE
Customer
Shahid Khalid
Profile Id:SH79170074
Order/Invoice ID : 149549643159
Date : May 23, 2017
Description Total
Gold Membership USD 42.41
Discount - USD 6.36
Total USD 36.05
Payment Terms : Immediate For People Interactive (I) Pvt. Ltd.
Note: E.& O.E.
- Subject to Mumbai Jurisdiction only.
People Interactive (I) Pvt. Ltd.
Shiv-e-Numh, 2nd floor, 205 Dr Annie Besant Road,Worli, Mumbai - 400 018.
Phone: +91-22-4200 7007
Fax: +91-22-2495 5142.
CIN No. : U72900MH2000PTC124485
Website : www.shaadi.com
Powered by TCPDF (www.tcpdf.org)
1 / 1...sir this invoce....for shaadi .com.......i can urdu speak ....sir main in logon ko bohat mail ki online chat be hui but my site open nahe ki ...maine un logon ko paymet be ki hai 40000 thousand pakistani....bank se...aj 8 din ho gay hain yah time mang rehay hain maine call be ki but kuch nai hua but yah fruad hain sab.....

8.
Mon, 21 Oct 2013  Arumugam

Pls cancelled my add on chennals

7.
Sat, 20 Aug 2011  DTH

hey check the link i gave, it helps to solve problems ... |

6.
Sat, 20 Aug 2011  DTH

check the link i gave, i think it helps u to solve problems... DTH

5.
Mon, 20 Dec 2010  mahesh

I support this complaint.

i am sundirect reltailer i am make recharge to sundirect customer but the recharge amount will be not taken by customer so you will cancel the service of the service
customer smart card number :
41172708301

4.
Mon, 14 Jun 2010  mani

I support this complaint. I'm also facing few issues in selecting Add-on packs

3.
Sun, 30 May 2010  s.radakrisnan

I support this complaint.

2.
Sun, 28 Mar 2010  SUMEESH.KS

very bad service in sundirect..........................its foolish ,service.




iam sumeesh from munnar

1.
Thu, 11 Feb 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Sun Direct on February 11, 2010, 2:37 pm