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Complaint by: Vasu on November 18, 2010, 8:50 pm in Entertainment and Movies

Below is the e-mail I have sent to Nodal Karnataka , Have also called customer care numbers countless number of times

I have a problem with my set top box. I have called customer care and they keep providing the request numbers, however no one is attending to the problem. This problem has been there for last four months.

Below are the details. I will wait until this weekend. If this problem is not rectified , I will approach the consumer court.

Customer ID: CR-4023846

Smart Card ID : 41203232982

Box No : 09120057311

Recent Complaint No's:

1. 887586277

2. 957034179

3. 1-1086995843


Complainant's Goal: I want my refund, have been unable to use the Sun DTH for the last 4 months
Complainant's Target: Sun Direct
Complaint Location: IndiaKarnatakaBangalore

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Recent Comments
Mon, 13 Jun 2011  JOYA GHOSH

sim 41329403491 box no-P 09470910349 customer id CR-5925488 problem is Frequency / symbol rate - solved kar do .

Sun, 09 Jan 2011   Message By Complainant Vasudeva

One engineer came and said they need to change the direction of the antenna, I allowed them to change, however now few other channels stopped working.

I have decided to use the old type of set-top box, atleast i can get hold of people if it is not working.


Thu, 18 Nov 2010  Message from Helpdesk

An email communication has been sent to Sun Direct on November 18, 2010, 8:50 pm