Sansui India - Product is in warranty not providing service and asking for more money to replac
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Complaint by: vikram on May 14, 2018, 2:22 pm in Consumer Electronics

I purchased Sansui 43 4k ultra hd smart TV from flipkart on May 7th 2017. with the 1 year warranty and 2 years extended warranty.

From April 1st week TV stopped working. So I created the request(#BAN0304180066) for service from Sansui. After a couple of days a technician came checked the TV and told Display has gone and he has given his manager contact no.(Sathya narayana rao #7090779815) to follow up. I contacted his manager multiple time, he was told now the company is not manufacturing 43inc displays. So you need to take another model (42-inch smart tv), for that, you need to pay more 521/- I sent money to vidicon account which he given. After he is telling i told 5021/- not 521/-. Till now i didn't get any response from them already it has been 50days.

Problem is:

Sansui has to replace tv without taking extra money, if they are not able to repair it. I have 3 years warranty.

I am hoping this case will help me on this issue.

I am attaching invoice of the bill and money which i transferred.

Complainant's Goal: Make the TV to be repaired or refund the money or replace the TV
Complainant's Target: Sansui India
Complaint Location: IndiaKarnatakaBangalore

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