Hindustan Unilever - Oxigen - Bru instant promo
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Complaint by: frank on July 30, 2009, 4:16 pm in Others

Sir,

I bought a 100gm pack of Bru instant from Fresh@shenoynagar super market, Chennai (Bill No 115300********12) on 28/07/09.

There was a promotional offer of assured mobile recharge on this pack.

I followed the procedure but to my surprise I found the UCN No (401945699) printed on the promo slip powered by Oxigen was invalid as per the return SMS.

when contacted Oxigen customer care they put the blame on the retailer saying the retailer would have forged it and asked me to find out with the retailer about the invalid UCN No (401945699)


I\'ve been a regularly buying BRU Cofee, I find it a cheap promotional strategy to tie up with fraud company like Oxigen who don\'t have moral to own their fault, or come out with a palatable reply.


Thanks
Frank

Complainant's Goal: Stop fake promotions
Complainant's Target: Hindustan Unilever
Complaint Location: India › Tamil Nadu › Chennai
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2.
Tue, 11 Aug 2009   Message By Complainant Frank godman

This complaint got resolved

I got a very quick response from HUL officials following this complaint. They agreed to the genuineness of the complaint and their mistakes (Vendor printing mistake).

Oxigen were supplied with a set of UCN from HUL which got jumbled. Oxigen did its part right.


I got the issue resolved today(11-08-2009) by 2pm

Thanks "I complaints" forum for their speedy reach.

Frank

1.
Fri, 31 Jul 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to Hindustan Unilever on July 31, 2009, 10:27 pm