Dear Sir/Madam, unfortunately I have bought Kent RO GRAND Plus (Serial Number: KR111000927) on k the name of Deepak Punyani (Contact detail: ********44).
In a one year span I had made so many complains for service due to poor quality of your technical staff and this is such a useless product. After buy of six month Membrane and filter has been chocked but it has been changed by kent because our product in service time limit.
In oct 2012 month we have again complain for low water supply, one of your technical staff visited our place and make a formal service of product even problem was remain same after his useless service again I made a complain in same month for repairing and special requested for any technical expert . You have sent a new technical person he was poorer then last one. He clearly told us if your filter is choke we will not cover in warranty. He must with the fact that filter and Membrane is completely chocked but he did not tell us, rather make a time pass arrangement in machine just to pass our warranty time. On 9th nov our warranty has been expired after several reminders in OCT last week and NOV first week not a single technical staff the machine.
Now on last Saturday we again lock a complain for AMC and last day a technical staff visit our place he told us membrane and Filter is chocked Rather this was happen in warranty time your technical staff just make a time pass arrangement for making warranty time expire.
Now he was claiming for Rs. 3000/- for the same, he has checked the machine now from the last day it was leaking internally rather we have rejected to change the part till the time we spoke with any seniors. He gave me a number which was switched off half day then no was picking up the call Such a poor and pathetic services. No one is bother for client problem I suppose Kent is only insisting for sales not for after sales service.
Well I will not gono change my parts because it was company responsibility to change the product when it was out of order in warranty time rather to make a time pass arrangement. We are not free to call every day a technical guy for service. I am really ***** off with the product on the time of sale Kent claims it is a product which will work on Ground water effectively rather then other product of the market, now in one year 10 times it was out of order is this the product.
No one is ready to listen the client complain neither the poor and illiterate/unprofessional technical staff neither their seniors. Please take a prompt action on my complain either I dnt have any option to go to consumer court with my complain.
Regards

Deepak