Hi there,

This is Jitendra Singh Woking for The Royal bank of Scotland India.

I purchased the Kent RO Gold Plus Serial number- KR100722659 on 27/03/2011. And since then I have been suffering with poorest response from the dealer.

As per the dealers promise one Field representative had to check the TDS and reset it accordingly but he did not turn after the four days of installation after so many calls finally he came and reset the TDS.
After he reset the TDS, RO started to give a loud noise just like hammering. I started calling the dealer and he kept on telling that he would sent the Field Service Representative. Representative came to fix the problem after 10 days. That representative had no technical skill he did something and RO stopped working. When he could not fix the issue, he ran away from my home by making some false excuses.

Again I started calling the dealer and finally he sent another guy in the evening and the he found that PUMP was not working and next day he changed the PUMP and RO stared working.

This Saturday (23/04/2011) again it stopped working and just making noise and cuts and we could not get even a single drop of water out of the system. I have called the dealer so many times Even my old father has also gone to his shop yesterday but still he did not send any one to fix the issue.

I have grave concern on the Product and services offered by the KENT. I invested 14000 INR for My parents health and still I find myself helpless to get my concern addresses.

I would appreciate your serious intervention in this matter.

Looking for positive response from your side.

Address of the dealer

Chaman Electronics
Hanuman Chowk, Shamli Road
Muzaffarnagar,
Uttar Pradesh

Ph: 0131 3290515
Mob: ********15


Regards,

Jitendra Singh
Senior Consultant
PeopleSoft CRM
Technology Services India
The Royal Bank of Scotland Group

O +91 124-479-2406
M +91 ********99
Jitender.Singh@rbs.com
7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India